Summary
Overview
Work history
Education
Skills
Timeline
Generic
Hazel Borsberry

Hazel Borsberry

Hebburn

Summary

Compassionate professional with solid work history at funeral homes. Excellent in writing and preparing obituaries . Demonstrates respect and discretion in delivering funeral arrangements for families. Caring [Job Title] driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work history

Funeral Arranger

R/s Johnson & son
Jarrow, South Tyneside
06.1999 - 06.2023
  • Facilitated smooth operations by overseeing transportation of caskets to churches and cemeteries.
  • Worked with cemeteries to arrange opening, grave-digging and burial activities on client request.
  • Sourced and ordered materials for funeral and memorial services within tight deadlines.
  • Maintained good customer relationships by quickly resolving issues or complaints in a timely and professional manner.
  • Accepted and processed payments and issued receipts for services rendered.
  • Discerned appropriate offerings and services contingent on family's needs from discussions.
  • Instructed staff on body viewing, prayers and collection arrangements made with family or friends.
  • Improved customer satisfaction by promptly dealing with family requests and last-minute service changes.
  • Exercised discretion, patience and understanding to safeguard distraught customers.
  • Discussed options and preferences for disposition of remains with family members.
  • Addressed concerns and explained costs of funeral services to family or friends of deceased people.

Retail Assistant

Birthdays
South Shields, South Tyneside
08.1995 - 06.1999
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
  • Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
  • Processed product returns, ensuring items were clean and resaleable.
  • Designed visual merchandising and window displays to boost footfall.
  • Operated cash registers with accuracy and processed cash and card transactions.

Clerical Assistant

Unemployment office
Jarrow, South Tyneside
01.1994 - 01.1995
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Maintained tidy reception area to provide visitors with positive first impression of company.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.

Sales Assistant

Blayneys wines
Hebburn, South Tyneside
02.1988 - 12.1993
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.

Education

GCSEs - Maths English Re commerce accounts biology

Clegwell comprehensive school
Hebburn, South Tyneside
09/1976 - 05/1981

Skills

  • Identification procedures
  • Funeral operations
  • Health and safety risk assessments
  • NAFD Code of Practice
  • Empathetic customer service
  • Deceased care
  • Stock ordering

Timeline

Funeral Arranger

R/s Johnson & son
06.1999 - 06.2023

Retail Assistant

Birthdays
08.1995 - 06.1999

Clerical Assistant

Unemployment office
01.1994 - 01.1995

Sales Assistant

Blayneys wines
02.1988 - 12.1993

GCSEs - Maths English Re commerce accounts biology

Clegwell comprehensive school
09/1976 - 05/1981

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Hazel Borsberry