Hazal Kaya

• Managing, on a daily basis, end to end operations for either one large site
• Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise - Driving performance management of your team members
• Preparing and implementing training and development plans for associates
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement
• Stand-in for Area Manager
• Ability to manage day and night shifts
• Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly
• Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix
• Lead the order batching strategy to ensure efficiency while protecting customer experience - Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates - Perform in depth problem solving in all areas to ensure successful and continuous operations - Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software - Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed - Communicate with internal and external suppliers using all communication channels available - Report and escalate systemic issues to management as necessary and in a timely manner

- Assist the store manager and coordinator in creating strategies to attract customers to the store.
- Monitor the progress of weekly, monthly, quarterly, and yearly goals set by management.
- Ensure the preservation of store inventory.
- Ensure that the store is clean, safe, and organized for customers.
- Evaluate the performance of store staff.
- Participate in the recruitment process for new personnel.
- Motivate and manage staff.
- Analyze consumer behavior and adjust in-store product positioning.
- Resolve customer complaints and escalate to the store manager when necessary.
- Evaluate competition by visiting rival stores.
- Gather information on competitive products regarding style, quality, and price.
- Optimize profits by controlling costs.
- Analyze income, expenses, and competition data.
- Identify and research service suggestions based on customer complaints.
- Check products to determine stock levels.
- Maintain service quality by establishing and implementing organizational standards.
- Build and expand the customer portfolio.
- Responsible for completing and tracking all official documents within the store.
- Take necessary security measures during store opening and closing.

• - Managing and implementing sales policies according to the sports industry
  - Communicating with customers and informing them
  - Revitalizing shelf layouts
  - Completing shelf layouts
  - Managing sales by establishing proper relationships with customers
  - Revitalizing sales
  - Hiring based on departmental profile needs
  - Building and managing teams
  - Ensuring the independent work of team members and assisting in developing their skills
  - Improving the effectiveness of service organizations in line with customer satisfaction
  - Managing and improving economic activities
  - Ensuring the safety of individuals and products
  - Establishing personnel management appropriately
  - Developing professional skills through training
  - Managing and implementing sales policies according to the sports industry.
• Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
• Analysed and resolved complex resource management issues for optimised scheduling.