Customer Service Agent
- Enhanced customer satisfaction by resolving complaints and issues promptly, achieving a 95% positive feedback rate from customer surveys.
- Efficiently managed high-volume customer queries, handling up to 50 inquiries daily through effective multitasking and prioritisation, ensuring timely and accurate responses.
- Collaborated with a team of 10+ members to streamline customer support operations, improving resolution times by 20% and boosting overall team performance.
- Successfully handled challenging situations under pressure, maintaining professionalism and delivering positive outcomes, contributing to a 90% retention rate of satisfied customers.

