Haytham Sir Elkhatim
Dubai,UAE
Summary
Driven professional and team Leader with a strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Seeking a challenging role within a winning team where I can leverage my skills and experience.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Associate team leader
Tanfeeth, CSR Emirates Islamic Bank
Dubai, Dubai
12.2016 - 11.2024
- Professionally handled and supervised virtual customer support to maintain first-class customer service standards.
- Enhanced team productivity by implementing effective communication strategies.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Upheld company policies whilst handling disciplinary issues discreetly and professionally.
- Supported new hires through the onboarding process for speedy and successful training.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Streamlined processes to improve and optimise office operations.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
Operations manager
Grand Holiday Villa 5* rated Hotel
Khartoum , Khartoum
11.2012 - 05.2016
- Overseeing daily operations, managing staff, and ensuring the highest levels of guest satisfaction.
- Recruiting, training and evaluating staff to ensure efficient and effective performance.
- Fostered a culture of continuous learning and improved workforce competency levels.
- Directed safety protocols, created safer workplace conditions.
- Managed budgets, controlled expenses, and set targets to maximize revenue
Education
Bsc, Computer Science - Computer Science
American Future University
Khartoum 01.1996 - 10.2001
Skills
- Strong leadership
- problem resolution
- Effective communication
- Performance metrics understand
- Microsoft Office Mastery
- Call centre operations
Affiliations
- Reading
Languages
Arabic
Native
English
Fluent
Timeline
Associate team leader
Tanfeeth, CSR Emirates Islamic Bank
12.2016 - 11.2024
Operations manager
Grand Holiday Villa 5* rated Hotel
11.2012 - 05.2016
Bsc, Computer Science - Computer Science
American Future University
01.1996 - 10.2001
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