Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
References
Timeline
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Hayriye Aygin

Enfield, London

Summary

Results-driven Universal Banker delivering exceptional customer service and tailored financial solutions. Excel in building long-term client relationships, leading to increased customer satisfaction and retention. Leverage deep industry knowledge to streamline processes, boosting team efficiency and achieving set targets. Collaborated on many pop-up campaigns to promote HSBC products and services. Collaborate on Financial Education in North London, presenting HSBC's Smart Money Programme to children and young people, as well as adults in organisations.

Overview

31
31
years of professional experience

Work history

Universal Banker

HSBC UK
Enfield, London
04.2020 - Current
  • Delivered personalised customer service in-branch, handling daily banking needs including deposits, withdrawals, account openings, and general queries.
  • Educated customers on HSBC's digital banking tools, increasing mobile and online banking adoption.
  • Processed cash and non-cash transactions efficiently and accurately, consistently meeting operational and compliance standards.
  • Built trusted relationships with customers by understanding their financial goals and suggesting tailored solutions, contributing to branch sales targets.
  • Proactively followed up on customer contact lists to ensure satisfaction, resolve issues, and cross-sell appropriate financial services.
  • Collaborated on pop-up campaigns at several companies and locations, including: HSBC Championship, Barnet Hospital, Candlewood House care home, Job Fairs, Department for Work and Pensions, Southbury Road Leisure Centre, Capital City College, Tottenham College, George Spicer Primary School.
  • Actively networked at each pop-up location to arrange further pop-up campaigns or Financial Education presentations.
  • On the Financial Education team, educating young people on the HSBC Smart Money Programme at several schools.

Sales Counselor

HSBC UK
Enfield, London
01.1998 - 03.2020
  • Face-to-face and tele-sales: Actively engaged with customers in the branch or via calls to identify financial needs and recommend relevant products. This included credit cards, loans, savings and insurance.
  • Assisting customers with budget planning and providing decision principles for mortgages. Arranged individual review appointments in local branches to understand their deeper needs and offer them the appropriate products or services.

Cashier

HSBC UK
Edmonton, London
09.1994 - 12.1998
  • Processing transactions: deposits, withdrawals, payments, cheque handling, and account updates.
  • Cash handling: counting, balancing and reconciling cash drawers daily.
  • Assisting with account queries, product information, and service issues.
  • Identifying fraud: Spotting suspicious activity and reporting according to compliance rules.
  • Directing customers to financial advisors or personal bankers for complex needs.

Education

BTEC - Business and Finance

Enfield College
Enfield
09/1990 - 07/1993

GCSEs -

Hornsey School For Girls
Hornsey, Haringey
09/1985 - 07/1990

Skills

  • Identifying customers' financial needs and providing tailored banking, lending and wealth management solutions
  • Deep understanding of retail banking, mortgages, investment products, and insurance solutions
  • Exceptional customer service: building rapport and trust with a diverse client base
  • Conflict resolution: handling complaints or concerns with professionalism and empathy to ensure customer satisfaction
  • Promoting digital banking services and educating customers on self-service options
  • Achieving or exceeding sales and referral targets

Accomplishments

  • Recongised for high satisfaction in leading the CCO campaign in Enfield branch
  • Lead the CCO campaign in North London market
  • Recently nominated for Spotlight Award - 'Those who bring people together across business and functions to deliver impactful outcomes' category
  • Achieved several Spotlight Awards


Languages

English
Fluent
Turkish
Fluent

References

References available upon request.

Timeline

Universal Banker

HSBC UK
04.2020 - Current

Sales Counselor

HSBC UK
01.1998 - 03.2020

Cashier

HSBC UK
09.1994 - 12.1998

BTEC - Business and Finance

Enfield College
09/1990 - 07/1993

GCSEs -

Hornsey School For Girls
09/1985 - 07/1990

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Hayriye Aygin