Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
References
Timeline
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Hayley Webb

Housekeeping Supervisor
Sheerness,Kent

Summary

Qualified Housekeeping Supervisor offering several years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations. Anticipates and exceeds needs of guests through exceptional attention to detail.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Reliable person with multi industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Overview

23
23
years of professional experience
11
11
years of post-secondary education

Work History

Housekeeping Supervisor

Elmley Nature Reserve
Sheerness
06.2019 - Current
  • Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
  • Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
  • Prepared rotas for over 15 members off staff to create stable team coverage and meet hotel guest needs.
  • Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
  • Managed linen inventory efficiently to ensure constant availability for guests' needs.
  • Audited rooms after cleaning to check cleanliness standards.
  • Responded proactively to changing housekeeping requirements.
  • Delivered professional, friendly service across customer-facing tasks.
  • Coordinated cleaning teams to meet daily housekeeping demands.

Administrative Clerk

County Solicitors
Sheerness
02.2014 - 08.2018
  • Served as a point of contact for queries from clients and colleagues and external agencies.
  • Assisted in the planning of corporate events, creating an engaging atmosphere.
  • Increased productivity with well-organised record keeping systems.
  • Arranged courier services when required, ensuring timely deliveries.
  • Provided excellent customer service during client visits or phone interactions.
  • Assisted in the preparation of reports and presentations for senior management.
  • Scheduled appointments for executives, optimising their time management.
  • Distributed company communications to staff members promptly.
  • Supported team members with administrative tasks to improve work flow.
  • Coordinated travel arrangements and logistics for team members.
  • Wrote professional letters, emails and memoranda for business communication.

Accounts and Administration Assistant

Christopher Harris and Company
Sheerness
09.2002 - 02.2014
  • Assisted in HR duties, improved staff onboarding experience.
  • Handled sensitive information, maintained confidentiality at all times.
  • Ensured data accuracy with meticulous record keeping practices.
  • Prepared reports to support decision-making processes.
  • Reviewed expense reports and invoices to assist with monthly accounting processing.
  • Handled petty cash and large cash value transactions, ensured proper financial management within office.
  • Managed customer orders and invoices to reduce financial discrepancies.
  • Took dictation and transcribed words for staff to create records and correspondence.
  • Examined, scanned and input documents in software system.
  • Received and checked financial statements and reconciled related accounts.
  • Wrote professional letters, emails and memoranda for business communication.
  • Managed over 50 incoming calls and emails per day from clients and outside agencies.

Education

NVQ Level 3 - Equine Management

Canterbury College
Kent
09.2000 - 06.2002

GCSEs - Maths

Fulston Manor School
Kent
09.1996 - 07.2000

GCSEs - English

Fulston Manor School
Kent
09.1997 - 07.2000

GCSEs - Science

Fulston Manor School
Kent
09.1997 - 07.2000

Skills

Proactive, reliable, diligent, team player, adaptable and friendly

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Accomplishments

Emergency 1st Aid trained

Interests

I enjoy spending time with friends and family, exploring new places and horse riding

References

References available upon request.

Timeline

Housekeeping Supervisor

Elmley Nature Reserve
06.2019 - Current

Administrative Clerk

County Solicitors
02.2014 - 08.2018

Accounts and Administration Assistant

Christopher Harris and Company
09.2002 - 02.2014

NVQ Level 3 - Equine Management

Canterbury College
09.2000 - 06.2002

GCSEs - English

Fulston Manor School
09.1997 - 07.2000

GCSEs - Science

Fulston Manor School
09.1997 - 07.2000

GCSEs - Maths

Fulston Manor School
09.1996 - 07.2000

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Hayley WebbHousekeeping Supervisor