Hayley Webb
Sheerness,Kent
Summary
Experienced Housekeeping Supervisor known for leading teams to maintain high cleanliness standards and improve guest satisfaction. Enhanced operational efficiency by implementing new cleaning protocols, resulting in positive feedback from guests and staff. Recognised for fostering collaborative work environment and training staff to uphold quality cross functional teamworking within a high-pressured and time constricted environment. Adept at project planning and managing multiple team members at once. With a strong background within the administrative workforce to which my time as a housekeeper and latterly as supervisor would not only have strengthened my organisational skills but also my attention to detail which I believe would be an asset to your team.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work history
Housekeeping Supervisor
Elmley Enterprises Services Limited
Sheerness, Kent
06.2019 - Current
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
- Trained staff, improving service quality and consistency.
- Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
- Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Maintained high standards of hygiene for guest satisfaction.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Ensured smooth operations by promptly addressing housekeeping issues.
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Responded quickly to customer requests for linen, towel and toiletry replacements.
- Managed cleaning product stock in line with COSHH regulations.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Reported maintenance issues promptly for quick resolution.
Administration receptionist
County Solicitors
Sheerness, Kent
01.2012 - 04.2018
- Maintained immaculate reception area, creating a welcoming environment for visitors.
- Provided comprehensive clerical support for efficient office operation.
- Coordinated appointments for seamless scheduling of meetings.
- Enhanced customer satisfaction with friendly and professional reception services.
- Operated office equipment to facilitate daily tasks such as printing, scanning and photocopying documents.
- Improved office efficiency by organising and prioritising administrative tasks.
- Processed incoming mail with discretion and confidentiality.
- Handled telephone calls with professionalism, assisting callers efficiently and courteously.
- Handled confidential materials discreetly whilst respecting privacy regulations.
- Composed correspondence on behalf of management staff, demonstrating strong written communication skills.
- Liaised with suppliers to order essential office supplies timely and cost-effectively.
- Updated database regularly, ensuring accurate record-keeping at all times.
- Communicated effectively with clients over phone or email to confirm appointments or provide necessary information.
- Provided positive visitor experiences through friendly reception service.
- Fielded switchboard calls quickly to relevant departments for reduced phone waiting times.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Managed office calendar, set new appointments and assisted with arrangements.
- Handled office petty cash and maintained flawless records.
- Oversaw office supply orders and replenished stock for staff use.
- Wrote professional letters, memos and emails for internal and external business communication.
- Assisted visitors with completing and submitting [Type] paperwork.
- Updated [Spreadsheet] with important office metrics and logged daily activities.
Accounts and Administration Assistant
Christopher Harris and Company
Sheerness, Kent
09.2003 - 01.2012
- Ensured data accuracy with meticulous record keeping practices.
- Resolved administrative problems by analysing information and identifying solutions.
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Handled petty cash transactions, ensured proper financial management within office.
- Complied carefully with procedures, upheld standards of quality administration.
- Distributed correspondence for efficient dissemination of information across departments.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Handled sensitive information, maintained confidentiality at all times.
- Managed customer orders and invoices to reduce financial discrepancies.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Gathered information, created charts and produced reports for staff.
- Transcribed or scanned data to create new files.
- Accurately reconciled and processed expense reports for [Number] employees.
- Took dictation and transcribed words for staff to create records and correspondence.
- Performed daily accounting tasks including preparing cheques, making bank deposits, verifying credit card charges.
- Assisted in maintaining financial records by filing documents, invoices and bank statements.
- Prepared purchase orders and invoices resulting in streamlined processes.
- Completed tax forms to comply with government regulations.
- Produced error-free accounting reports with diligent data entry.
- Assisted in the preparation of monthly and yearly closings for timely report generation.
- Supported senior staff with month-end financial reporting tasks.
- Managed petty cash transactions ensuring accuracy and efficiency.
- Managed daily posts and updated ledgers for accurate record keeping.
- Reviewed and filed payroll documents following department procedures.
- Ensured compliance with accounting standards through diligent record keeping.
- Processed staff expenses claims, ensured fair reimbursement practices.
- Managed client accounts to ensure timely payments.
- Assisted senior accountant for audit preparation.
- Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
- Conducted bank reconciliations regularly to maintain accurate records.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Reconciled all company accounts, including credit cards and expenses.
- Navigated various accounting systems and followed different accounting techniques to meet company standards.
- Identified and resolved administrative errors, recommending preventative action to improve data quality.
Horse groom
Taylors Riding School
Sheerness, Kent
09.2002 - 12.2003
- Improved horse performance with regular exercise sessions.
- Groomed and prepared horses for shows; essential role in presenting animals at their best.
- Kept stable facilities clean and organised-a key task for maintaining a healthy environment.
- Prepared tack for rides, ensuring smooth experience for riders.
- Secured safe environment by cleaning and maintaining stables regularly.
- Conducted daily checks on horses to detect early signs of illness or injury.
Education
GCSEs -
Fulston Manor School
Kent 09.1996 - 07.2000
NVQ Level 2 - Equine Studies
Canterbury College
Kent 09.2000 - 07.2002
Skills
- Budgeting proficiency
- Accounting basics
- Compassionate understanding
- Discretion handling confidential information
- Confidentiality maintenance
- Exceptional organisation
- Clear communication
- Time efficiency
- Invoice processing
- Business administration
- Data Entry
- Schedule management
- Inventory control
- Resourcefulness
Affiliations
- I have a keen interest in horses and still ride whenever I have spare time. I enjoy the outdoors and visiting National Trust and English Heritage places of interest with my family and dog. I enjoy spending time with my children and supporting them in their various clubs and activities.
Timeline
Housekeeping Supervisor
Elmley Enterprises Services Limited
06.2019 - Current
Administration receptionist
County Solicitors
01.2012 - 04.2018
Accounts and Administration Assistant
Christopher Harris and Company
09.2003 - 01.2012
Horse groom
Taylors Riding School
09.2002 - 12.2003
NVQ Level 2 - Equine Studies
Canterbury College
09.2000 - 07.2002
GCSEs -
Fulston Manor School
09.1996 - 07.2000
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