Hayley Weavers

I started to care for my Gran in 2017 when my Dad sadly passed away.

The role of being a carer for the last 8 years include:

• Organising medical appointments
• Help taking to and from hospital appointments.
• Collecting Medication.
• Assist with grocery shopping.
• Help around the home i.e. Cleaning, making beds, hanging washing, watering plants.
• Help with preparing nutritious meals.
• Assist with personal, hygiene and incontinence care.
• Advocated for certain needs with healthcare professionals, optimised treatment plans.
• Ensured medication was taken correctly to maintain optimal health conditions.
• Coordinated medical appointments for timely healthcare provision.
• Provided companionship, reduced feelings of loneliness and isolation.
• Improved wellbeing by providing compassionate care and emotional support.
• Handled emergency situations calmly, ensuring safety at all times.

• Attended trade shows to stay ahead of industry trends.
• Monitored stock levels, ensured ready availability of popular products.
• Liaised with clients for enhanced customer satisfaction.
• Handled sensitive information with utmost confidentiality ensuring trust from colleagues and clients alike.
• Provided excellent customer service, resulting in repeat business.
• Dealt effectively with client complaints, helped maintain brand reputation.
• Improved customer relations by managing communications in a timely and professional manner.
• Developed strong relationships with customers to build loyalty.
• Managed order processing, resulted in smooth workflow.
• Resolved customer queries using in-depth product and service knowledge.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Responded to inbound customer email, telephone and social media enquiries promptly.
• Processed customer information safely and confidentially for continued compliance with data protection regulations.
• Maintained sales documentation and customer records in company database.
• Provided high-quality support across administrative tasks of end-to-end sales.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.

• Dropped off and picked up children from school, driving safely and arriving on time.
• Prepared nutritious meals to encourage healthy eating habits.
• Offered learning-through-play activities, stimulating physical, mental and social development.
• Ensured child safety by supervising activities and providing a clean environment.
• Accompanied children on outings to ensure their safety.
• Performed newborn nursery duties effectively, such as changing nappies, feeding bottles and introducing nap routines.
• Improved children's social skills through group play and interaction.
• Facilitated nap times, helping children develop healthy sleep habits.
• Organised educational games, resulting in improved cognitive abilities.
• Built trusted relationships with parents through outstanding levels of care and communication.
• Developed positive, trusting relationships.

• Assisted passengers with a smooth check in
• Verified correct travel documentation
• Applied positive customer service approach to increase satisfaction levels.
• Provided general information to passengers and assisted with any check-in related queries
• Assisted passengers to board the aircrafts in a safe manner
• Dealt with many complaints in a calm and effective way
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.