Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Hayley Watkins

WALSALL,West Midlands

Summary

Dedicated and reliable professional with experience in dealing with vulnerable clients, demonstrating resilience in difficult situations. Adept at self-management and maintaining professional boundaries, with a strong emphasis on empathy for clients. Proficient in activities of daily living, meal preparation, and adhering to health and safety procedures. Certified in food hygiene and knowledgeable about safeguarding policies. Skilled in assertiveness, interpersonal relationships, communication, record-keeping, and activities planning. Committed to providing daily living assistance while ensuring compliance with health and safety regulations. Holds a clean driving record and aims to continue enhancing client care through compassionate support and effective management.

Overview

28
28
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Support Worker

Walsall Council
Walsall, West Midlands
05.2022 - Current
  • Assist young people with claiming benefits they are entitled to.
  • Advise young people on personal care / health and hygiene
  • Ensure Health and Safety regulations are adhered to
  • Provide companionship for appointments
  • Support daily living skills training
  • Participate in regular team meetings, enhancing quality of team work
  • Assist in housekeeping tasks resulting in clean, safe home environment
  • Used excellent communication and interpersonal skills to engage and interact with young people in need
  • Promote personal well being and independence, building young people's confidence through social community.

Finance Assisatant

Ace Adhesives Ltd
Walsall , West Midlands
07.2014 - 05.2022
  • Ensured timely payment to suppliers by processing invoices promptly.
  • Organised financial documents for easy access and retrieval during audits.
  • Resolved customer queries regarding billing issues leading to improved customer satisfaction.
  • Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
  • Managed petty cash transactions for controlled spending on office supplies.
  • Processed purchase orders, resulting in improved operational efficiency.
  • Coordinated with other teams to resolve any discrepancies in invoicing or payments.
  • Supported the Finance Manager in preparing year-end accounts, ensuring regulatory compliance.
  • Calculated client invoices with an efficient use of accounting software.
  • Maintained company purchase and sales ledgers.

Finance Assistant

BT Syntegra Ltd
Fleet, Hampshire
09.1997 - 01.2007
  • Streamlined financial processes by maintaining and updating filing, inventory, mailing and database systems.
  • Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
  • Processed purchase orders, resulting in improved operational efficiency.
  • Prepared weekly sales reports, providing a clear view of business performance.
  • Ensured timely payment to suppliers by processing invoices promptly.
  • Verified invoices against purchase orders, reducing errors in freight charges.
  • Processed invoices promptly, aiding prompt payment.
  • Carried out day-to-day duties accurately and efficiently.

Education

NVQ Level 3 - Children and Young People's Workforce

NCFE
Farnham
09.2012 - 07.2013

GCSEs - Application of Number

Brooklands College
Surrey
09.2012 - 07.2013

GCSEs - Communication

Brooklands College
Surrey
09.2012 - 07.2013

GCSEs - Information and communication Technology

Brooklands College
Surrey
09.2012 - 07.2013

Skills

  • reliable and trustworthy
  • Dealing with vulnerable clients
  • resilience in difficult situations
  • Self-Management
  • Empathy for clients
  • Professional boundaries understanding
  • Activities of Daily Living
  • Meal preparation
  • Food Hygiene Certification
  • Health and safety procedures
  • Safeguarding policies
  • Assertiveness
  • Interpersonal relationships
  • Daily living assistance
  • Record-keeping
  • Activities planning
  • Health and Safety regulations
  • Clean driving record
  • Communication skills

Affiliations

  • My hobbies outside of work include going to the gym regularly, taking care of my dogs and helping my daughter take care of her pony.

Certification

Whilst working in my current role, I have completed many compulsory / non compulsory courses, such as First Aid, Food Hygiene, Trauma Informed Practice, LGBTQ+ Awareness, Equality and Diversity, Safeguarding Level 2, Epilepsy Awareness, Drug and Alcohol Awareness, Effective Time Management.

Timeline

Support Worker

Walsall Council
05.2022 - Current

Finance Assisatant

Ace Adhesives Ltd
07.2014 - 05.2022

NVQ Level 3 - Children and Young People's Workforce

NCFE
09.2012 - 07.2013

GCSEs - Application of Number

Brooklands College
09.2012 - 07.2013

GCSEs - Communication

Brooklands College
09.2012 - 07.2013

GCSEs - Information and communication Technology

Brooklands College
09.2012 - 07.2013

Finance Assistant

BT Syntegra Ltd
09.1997 - 01.2007

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Hayley Watkins