- Reading
- Cooking
- Caring for houseplants
- Music
Hayley Wakeling
Chelmsford,Essex
Summary
Customer-focused Repair Technician with strengths in effective communication and problem-solving. Liaises with customers to provide tailored solutions, ensuring a positive experience. Supports the sales team during peak periods to drive revenue.
Overview
10
10
years of professional experience
Work History
Repair Technician
Albion Computers/ Western Computers
Chelmsford, Essex
2021.05 - Current
- Carried out diagnostics, fitted parts required (batteries, displays, motherboards among multiple others) for iPhones, Mac devices, AirPods, and accessories.
- Created cost estimates to provide to customers, followed by ordering the correct parts.
- Prepared for internal and external audits carried out by our own company and Apple.
- Liaised with customers to identify optimal solutions for device issues via telephone, email, text, and face-to-face.
- Assisted the sales team during busy periods on the shop floor; this also included the responsibility of cashing up at the end of the day.
- Maintained cleanliness and order in work area to promote efficiency and productivity.
- Hosted weekly meetings with Technical supervisor and Shop Manager to enhance Technical Department operations and customer care.
Assistant Manager
Betfred
Chelmsford, Essex
2019.11 - 2021.05
- Oversaw daily operations of the shop, maintaining a secure and compliant environment for customers.
- Responsible for money handling, security, and opening/closing shops in the area.
- Filing admin reports regarding cash flow and budgets.
- Improved customer satisfaction by escalating unmanaged issues and providing timely progress updates.
- Conducted training for new staff members.
Department Manager
Matalan
Chelmsford, Essex
2016.10 - 2019.11
- Oversaw daily operations of the Children’s department, ensuring product availability and customer satisfaction.
- Provided exceptional customer service to enhance shopping experience.
- Restocked inventory and conducted stock counts to maintain product availability.
- Worked with the delivery team in the event of staff absence to ensure stock is ready to be shopped.
- Worked until the early hours of the morning before sales.
Education
NVQ Level 2 - Principles of Business Administration
Learning curve
Online2020-01
NVQ Level 2 - Beauty Therapy
Chelmsford College
Chelmsford2017-01
GCSEs -
Chelmer Valley High School
Chelmsford2016-01
Skills
- Technical diagnostics
- Apple product repairs
- Parts ordering
- Inventory management
- Customer communication
- Sales support
- Cash handling
- Customer service
- Problem solving
- Team collaboration
- Staff training
- Multitasking
- Time management
- Positive attitude
- Customer service excellence
Interests
Timeline
Repair Technician
Albion Computers/ Western Computers
2021.05 - Current
Assistant Manager
Betfred
2019.11 - 2021.05
Department Manager
Matalan
2016.10 - 2019.11
NVQ Level 2 - Principles of Business Administration
Learning curve
NVQ Level 2 - Beauty Therapy
Chelmsford College
GCSEs -
Chelmer Valley High School