Hayley Slaven
Glasgow
Summary
A detail-oriented professional with a strong aptitude for problem-solving and a proven ability to identify and address issues efficiently. Skilled in quickly recognising challenges and implementing effective solutions, with a focus on precision and thoroughness. Offering strong analytical skills and keen eye for identifying potential risks and threats. Knowledgeable about security protocols and procedures. Ready to use and develop skills in risk assessment, communication, and strategic planning. Skilled in implementing security protocols and managing teams, with strong analytical and communication abilities. Committed to reducing loss to protect assets and ensure operational integrity.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Loss Prevention Manager
One O One
Glasgow
2019.03 - Current
- Head of Loss Prevention for the company.
- Managing a team of 4 people.
- Responsible for prevention of any loss for 48 convenience stores.
- Auditing stores in accordance with company procedures.
- Head of all Post Offices that company have acquired and ensuring all cash & stock is accounted for, dealing with hiring, interviewing and vetting candidates.
- Planning, organising and attending store stock takes.
- Reviewing KPI’s weekly and investigating on back of these.
- Reviewing CCTV.
- Working to stock loss and waste budgets and coaching stores to adhere to all budgets.
- Producing reports and sending to stores/wider support team.
- Ensuring all cash within company is accounted for.
- Writing company processes and training of any new processes.
- Planning, organising and implementing training to 500+ employees.
- Attending meetings.
- Investigations.
- Disciplinaries.
- Note taking within meetings, investigations and disciplinaries.
- Implementing new systems/technology. Rigorous testing of new systems/technology before rolling out to stores.
- Supporting stores where required.
- Attending incidents in stores such as robberies, hold ups etc. Dealing with aftermath of incidents such as establishing losses and working with Police.
- Carrying out 121’s with team.
- Planning team's schedule for the week ahead.
- Problem solving – supporting stores in investigating any issues relating to Loss Prevention.
- Working closely with HR Department.
- Supporting other departments within the organisation.
- Responsible for stock taking of company warehouse.
Administrative assistant
One O One
Glasgow
2017.10 - 2019.03
- Providing IT and other general support to 48 stores.
- Invoice matching.
- Setting up of promotions on system.
- Price changing on system.
- Daily paperwork filing.
- Running of reports and sending to wider team.
- Preparation of stationery orders for stores.
Receptionist
PDSA
Glasgow
2014.08 - 2017.10
- Working on Reception desk in busy veterinary hospital.
- Checking in clients.
- Taking donations and processing through till.
- Answering 100+ phone calls per shift.
- Working emergency hours taking phone calls, assessing whether each case is an emergency.
- Upselling of products.
- Filing paperwork.
- Daily cash up.
Account Manager (Debt Collection)
The Zinc Group
Glasgow, Lancashire
2012.10 - 2014.08
- Working in busy debt collection office.
- Managing list of clients and organising payment of outstanding debt.
- Taking payments over the phone.
- Sending letters of reminders to clients.
- Taking inbound calls from clients.
- Going through affordability calculator with clients to ensure they are able to maintain payment plans.
- Referring clients onto citizens advice, debt charities etc.
Education
SVQ Level 2 - Administration & IT
Glasgow Clyde College
Glasgow 2014.08 - 2015.06
SVQ Level 3 - HNC Administration & IT
Glasgow Clyde College
Glasgow 2015.08 - 2016.06
Higher National Diploma - Administration & IT
Glasgow Clyde College
Glasgow 2016.08 - 2017.06
SVQ Level 2 - First Aid for Mental Health (1 day course)
City of Glasgow College
Glasgow 2022.11 - 2022.11
Skills
- Problem solver - I enjoy being challenged to find solutions
- Good attention to detail and quick at picking up on problems in order to solve them
- I have a certificate in Health & Safety and First Aid for Mental Health
Affiliations
- Being outdoors, cycling, spending time with family/loved ones.
References
References available upon request.
Timeline
SVQ Level 2 - First Aid for Mental Health (1 day course)
City of Glasgow College
2022.11 - 2022.11
Loss Prevention Manager
One O One
2019.03 - Current
Administrative assistant
One O One
2017.10 - 2019.03
Higher National Diploma - Administration & IT
Glasgow Clyde College
2016.08 - 2017.06
SVQ Level 3 - HNC Administration & IT
Glasgow Clyde College
2015.08 - 2016.06
Receptionist
PDSA
2014.08 - 2017.10
SVQ Level 2 - Administration & IT
Glasgow Clyde College
2014.08 - 2015.06
Account Manager (Debt Collection)
The Zinc Group
2012.10 - 2014.08