Hayley Sheldrake

Highly skilled professional with a strong decision making ability and a client centred approach. Proficient in report writing, with the ability to consider and analyse large amounts of date and documentation and make recommendations on the basis of this. Experienced in public speaking and resilience under pressure. Demonstrates excellence in multidisciplinary teamwork, risk management, and client relationship management. Adept at analytical-thinking, emotional intelligence, and quality assurance. Extensive usage of Microsoft Office, databases and case recording systems; with the ability to quickly adapt to new systems and changes in processes. Experienced in delivering training, supervision and mentoring of staff through obtaining professional qualification, adhering to organisational targets and improvement of completion of tasks. Interest and experience of working with complex individuals with willingness to engage with additional training and opportunities presented to improve personal understanding. Motivated to make a difference to the lives of individuals and increase public knowledge and understanding of difficulties faced within the community.