Hayley Pooley

Established a new hospital companion service at University Hospital Plymouth at both the general and community hospital.

Recruited and trained volunteers to the point where the service run self-sufficiently.

Collaborated with a variety of staff and departments to provide a service which adapted to the needs of the clinical staff, patients and family.

Collected, analyzed and presented key updates to commissioners and other stake holders of the projects progress and ultimate aims.

Oversaw remote volunteers providing a variety of services and support.

I started my own consultancy business focusing on obtaining EU grants for charities, especially those within the animal welfare sector. I had gained interest quickly, as I had previously presented my abilities attending an AGM meeting of welfare organisations. To date, I have consulted with, and successfully applied for funding for charities such as Stitching AAP, AAP Primadomus, The Mona Foundation and Stiftung fur Baren and FOUR PAWS International.

As additional work for FOUR PAWS, I was asked to write the Business Plan for their largest sanctuary, LIONSROCK in South Africa.

After initial meetings with managers of each department I then:

• Wrote comprehensive but concise sections for the status quo and future development of the site, adhering to strict FOUR PAWS guide to produce a consistent and compliant document.
• Researched and summarized the current legislation on big cat farms and the affect of a future ban.
• Utilised editing software to reduce grammatical and punctuation errors, and proofread documents for proper grammar, spelling and capitalisation.

Working as a consultant and within the Sustainable Sanctuaries department (SUSA), I helped establish a Volunteer Concept for the charity, and produced research documents on types of volunteer programmes available for the charities thirteen sanctuaries. I also

• Established the funded volunteer programme, European Solidarity Corps, at three of the charities sanctuaries ( TIERART, BEAR SANCTUARY Prishtina and FELIDA).
• Successfully gained over €13,000 in grant funding for one project.
• Created a standardized system to process and manage volunteer applications, including all all the necessary documents and information needed.

In addition to my role as a Primate Keeper, I was also the Volunteer Coordinator. My duties here included:

• Promoting, recruiting and selecting short and long-term volunteers and interns, an average of 100 young people annually.
• Providing structured work, supervision and training and support to all volunteers.
• Liaised with, and coordinated with other departments to ensure priority of tasks were completed by volunteers as requested.

My accomplishments in the department included:

• Created a huge departmental change in all aspects after my predecessor left, to establish a more professional programme including a more efficient booking-in process of volunteers, supporting documentation, work and work schedules, promotion and marketing.
• Establishing independently the European Voluntary Service then its successor the European Solidarity Corps EU programmes, obtaining over €1,000,000 in grant funding for the charity.
• Created a network of EU sanctuaries and rescue centre, whereby recommended volunteers and interns were exchanged, fulfilling placements and ensuring commitment.
• Secured the volunteer department as an integral and valued asset to the sanctuary, raising standards and attitudes.

• General husbandry, cleaning, feeding, creating enrichment items
• Moving groups through hatches and runway systems for cleaning, socialising or capture training.
• Preparing and distributing medication
• Attending veterinary checks
• Assisting with rescues
• Emergency drill, dart training, and animal first aid.
• Daily behavioural record keeping of individual animals
• Volunteer supervision and training
• Provided professional presentation to visiting public on the history of the animals and sanctuary

During my Masters studies I became a part-time Educational Officer at my local zoo which was known for its species in primates.

Duties here included:

• Providing professional talks to the visiting public on a number of species including monkeys, apes, other mammals and birds.
• Assisting keepers to prepare and distribute food to some of the animals.
• Preparing and creating on-site educational material