Cleaner
Moray Council
Keith, Moray
07.2023 - Current
- Safely store cleaning solutions, equipment, and chemicals.
- Correctly use colour-coded equipment.
- Monitored cleaning supplies and ordered more when necessary.
- General Cleaning of nursery area
Hayley Petrie
Keith
Summary
As a hardworking and determined individual, I am currently juggling the responsibilities of being a part-time working mum and studying for a degree.Throughout my studies, I have developed a range of skills, including time management, organization, and problem-solving, which have helped me to balance my academic workload with my parenting and work responsibilities. In previous work roles, I have honed my communication, teamwork, and customer service skills, providing me with a solid foundation upon which to build my career. As I continue my studies and pursue my career goals, I am committed to working hard and striving for excellence in everything I do. I am eager to learn new skills and take on new challenges.
Work history
Stock Replenisher
Asda
Huntly, Aberdeenshire
09.2022 - 07.2023
- Repositioned shelves and displays to showcase fast-selling products.
- Examined expiry dates to avoid spoilage of products.
- Rotated stock and checked sell by dates to minimise wastage.
- Arranged shelves to increase the visibility and accessibility of products.
- Kept the store tidy to maintain cleanliness and quality standards.
- Sorted and distributed incoming products to display stock.
- Moved cages onto the shop floor with minimal disturbance to customers.
- Located and retrieved requested products on the shop floor and in storage areas.
- Stocked and faced-up shelves.
Customer Service Assistant
Harry Gow Bakery
Keith, Moray
01.2020 - 09.2021
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
- Operated till and handled cash and card transactions.
- Handled phone calls regarding inquiries, cancelled orders and ordering problems.
- Serving the public.
Customer Service Manager
Ladbrokes
Keith, Moray
03.2017 - 08.2019
- Keyholder opening and closing shop.
- Banked cash daily.
- Entered and verified game-related data on the computer system.
- Complied with regulatory standards and requirements.
- Distributed winnings and collected payments from losers.
- Adhered to an ethical code of conduct for gambling.
- Communicated betting information and outlined related procedures.
- Handled complaints and reported incidents to management.
- Organised cash flow and recorded transactions for accurate recordkeeping.
- Received and paid off bets.
Customer Service Assistant
SPAR
Keith, Moray
04.2015 - 03.2017
- Restocked shelves and rotated products.
- Unloaded and safely stored deliveries to minimize delays to customer service.
- Stocked temperature-controlled environments such as fridges and freezers.
- Operated tills with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Received and processed product returns.
Education
Higher National Diploma - Accounting
University of the Highlands and Islands
Elgin, Moray 09.2021 -
GCSEs -
Keith Grammar School
Keith 08.1994 - 07.1998
Skills
- Effective Communication: I am proficient in both verbal and written communication I am skilled in conveying complex information clearly and concisely
- Organizational Skills: I am skilled in time management, multitasking, and good record-keeping I ensure seamless workflow and task prioritization
- Proficiency in Technology: I have advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
- Customer Focus: I have demonstrated the ability to address customer inquiries promptly, resolve issues efficiently, and deliver exceptional service to ensure high levels of satisfaction
- Collaborative Team Player: I have a proven track record of contributing effectively to team objectives, fostering positive team dynamics, and achieving collective goals
- Problem-Solving: I have strong analytical skills coupled with a creative approach to problem-solving I am adept at identifying challenges and devising solutions
- Attention to Detail: I am diligent in maintaining accuracy and quality in all tasks
- Adaptability and Flexibility: I thrive in dynamic work environments and am adept at adjusting to shifting priorities and navigating fast-paced settings with ease
- Interpersonal Skills: I am an effective relationship builder with strong interpersonal communication skills I am able to connect with individuals across all backgrounds
References
References available upon request.
Timeline
Cleaner
Moray Council
07.2023 - Current
Stock Replenisher
Asda
09.2022 - 07.2023
Higher National Diploma - Accounting
University of the Highlands and Islands
09.2021 -
Customer Service Assistant
Harry Gow Bakery
01.2020 - 09.2021
Customer Service Manager
Ladbrokes
03.2017 - 08.2019
Customer Service Assistant
SPAR
04.2015 - 03.2017
GCSEs -
Keith Grammar School
08.1994 - 07.1998
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