Hayley Pass

Working within this industry requires excellent people skills, communication is key with motivational, empathetic and compassionate highlights needed, all of which i am well versed and experienced with.

Daily duties may include and require me to carry out day-to-day duties accurately and efficiently.

To quickly learn and apply new skills to daily tasks, improving efficiency and productivity.

To work flexible hours, covering nights, weekends and bank holidays.

To consistently arrive at client appointments on time and ready to start immediately.

To provide friendly, efficient customer service and handle challenging situations with ease.

I have learned Improve efficiency and productivity by acquiring new skills.

To completed clients orders with speed and accuracy, including supporting Clients in the ordering process.

For 17 years, I worked diligently and reliably as a mail sorter, consistently ensuring the accurate and timely processing of large volumes of mail. My strong attention to detail, efficiency, and commitment to maintaining high standards of organization contributed to the smooth operation of the postal system. I took pride in my role and maintained a dependable work ethic throughout my long tenure, I also built excellent working relationships with colleagues and supervisors, contributing to a positive and cooperative team environment.

Daily duties included

• Ensure prompt delivery by efficiently sorting and categorising mail.
• Ensure all special deliveries labelled correctly for priority processing.
• Implement thorough checks for misdirected or lost post, aiding in customer satisfaction.
• Adhered strictly to data protection regulations whilst handling personal correspondence.
• Facilitated on-time distribution to proper routes through efficient mail sorting processes.
• Kept work area clean and tidy, promoting a safe working environment.

whilst working within Sales at BT , although it was only a short stint I consistently delivered excellent customer service, communicated effectively, and supported smooth sales operations. I worked well under pressure, handled inquiries efficiently, and contributed to achieving team sales goals through my reliability and strong interpersonal skills.

I worked in directory enquiries for 2 years, assisting the public with their questions quickly and efficiently. I provided accurate information with professionalism and a friendly approach, ensuring a high standard of customer service at all times. I adapted easily to different customer styles and attitudes, handling each enquiry with patience, respect, and understanding. I was confident working both independently and as part of a team, always contributing to a supportive and productive work environment.

Daily duties included

• Balanced multiple tasks simultaneously without compromising on quality of service.
• Maintained a clean and organised workspace, contributing to an effective work environment.
• Conducted customer surveys to gather feedback on service experience improvement.
• Developed strong product knowledge, customers appreciated the extra information.
• Coordinated with other departments for efficient problem resolution.
• Kept up-to-date with company policies, ensuring correct information was given at all times.
• Managed difficult situations for positive outcomes.