Hayley O'Reilly
Parbold,Lancashire
Summary
Versatile professional with 16 years Administrative experience and 6 years experience directly supporting senior management teams. Accurate, assertive and adaptable, can effectively multi-task in challenging situations and meet critical deadlines. Committed to supporting senior management and facilitating a harmonious workforce. Hayley is extremely organised with meticulous attention to detail. Possess the ability to work using her own initiative and with a strong work ethic. Sophisticated written and verbal communication. Excellent interpersonal skills, high-level emotional intelligence and solid expertise in customer relations.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work history
Admin Coordinator
Parsch UK Ltd
Chorley, Lancashire
09.2023 - 03.2025
- Managed all administrative tasks, resulting in efficient day-to-day operation of the office.
- Liaised efficiently with external suppliers for procurement of necessary goods and services, securing cost-effective deals whenever possible.
- Implemented and maintained various and rigorous HR management processes to improve efficiency and employee relations in accordance with legal requirements and best practice.
- Assisted in daily office functions; maintained a well-organised work environment conducive to productivity.
- Developed detailed minutes from meetings for accurate record keeping and future reference purposes.
- Handled sensitive information confidentially; upheld professional standards within the workplace at all times.
- Streamlined scheduling processes by managing calendars, ensuring timely responses to requests.
- Implemented and maintained effective data management system in adherence to data protection guidelines for all physical and electronic records.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Devised and implemented robust Appraisal Process with management training.
- Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
- Created and implemented New Starter presentations for delivery to all new employees upon induction. Summarising and highlighting business culture, HR requirements and ISO initiatives.
- Processed payroll and confirmed holiday and overtime hours to approve correct payments.
- Devised and implemented effective tracking system for Holidays, absence, overtime and TOIL.
Mother
12.2018 - 08.2023
- Hayley took a career break to start a family.
- She dedicated herself as a mother and managed all aspects of the home.
- Honed skills in leadership and multi tasking.
- Subsequently nurturing two well-adjusted young children into early education.
- During this time, she also provided management and administrative support for her husbands business.
Office manager
Jardine Motors Group
Liverpool
11.2011 - 12.2018
- Implemented and maintained all aspects of Human Resources, Health & Safety, Marketing and Events for a national motor trade company.
- Initially commenced at Audi Liverpool as a PA and later progressed to Office Manager at McLaren London, overseeing southeast region at two dealerships in Knightsbridge and Ascot.
- Reported to a centralised management function, whilst acting as first point of contact to 4 managers and 35 employees.
- Delivered consistent and reliable administration through strategic planning and coordination of Administrative functions.
- Provided Personal Assistance (PA) to General Manager and wider management team. Including taking minutes and composing all general correspondence.
- Exercised sound judgement to ensure smooth execution of calendar engagements, meetings and travel itineraries.
- Coordinated special events to foster client engagement, including fundraisers and holiday celebrations.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Addressed inquiries from the public promptly; enhanced community relations through superior customer service skills.
Living overseas with Husband
10.2008 - 09.2011
- Working within Sovereign Base Area primary schools for children of serving officers.
- Established effective classroom routines by providing high-quality practical support to teaching staff with lesson plan development, class preparation and student mentoring.
- As wife to a serving officer, opportunities for employment were extremely limited therefore I subsequently acquired roles outside of my previous skillset.
- It was very rewarding, and I enjoyed many elements during my time at both RAF Cyprus and JHQ Germany.
HR Officer
Mersey Dock & Harbour Company
Liverpool, Merseyside
03.2006 - 07.2008
- Directly reported to HR Manager as part of centralised team, implementing and maintaining all aspects of employee life cycle to heavily unionised shipping and docking company within Northwest.
- Guiding 47 site managers through organisational restructures including redundancies and contractual changes, whilst also implementing and maintaining new systems, initiatives, policies and procedures for over 700 employees.
HR Officer
Classic Drinks Ltd
Liverpool, Merseyside
03.2001 - 09.2005
- Reported directly to HR manager, overseeing and maintaining all aspects of employee life cycle, whilst also implementing and maintaining new systems, initiatives, policies and procedures.
- HR department consisted solely of myself, and HR manager so would often be required to step into leadership role supporting 13 sites, 16 managers and total of 300 employees.
HR Assistant
Baker Petrolite
Liverpool, Merseyside
09.1997 - 02.2001
- Reported directly to HR Manager as part of small HR team providing all administrative support.
- Maintained and updated employee files and records, collated absence and payroll metrics through HR system reports, facilitated recruitment and employment offers and supported onboarding processes.
- Assisted in developing new HR initiatives, projects and procedures.
Education
CIPD Level 3 - HR
Wigan & Leigh College
05.2001 - 06.2004
Certificate of Higher Education - Business Management
Wigan & Leigh College
05.2001 - 06.2003
Skills
- Highly organised
- Meticulous attention to detail
- Effective communicator
- Extremely professional
- Software Proficiency - Word
- Software Proficiency - Excel
- Software Proficiency - PowerPoint
- Software Proficiency - Outlook
- Software Proficiency - Zoom
- Software Proficiency - Teams
- Database Proficiency - SAP
- Database Proficiency - SAGE 200
Timeline
Admin Coordinator
Parsch UK Ltd
09.2023 - 03.2025
Mother
12.2018 - 08.2023
Office manager
Jardine Motors Group
11.2011 - 12.2018
Living overseas with Husband
10.2008 - 09.2011
HR Officer
Mersey Dock & Harbour Company
03.2006 - 07.2008
CIPD Level 3 - HR
Wigan & Leigh College
05.2001 - 06.2004
Certificate of Higher Education - Business Management
Wigan & Leigh College
05.2001 - 06.2003
HR Officer
Classic Drinks Ltd
03.2001 - 09.2005
HR Assistant
Baker Petrolite
09.1997 - 02.2001
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