Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic
Hayley Oliver

Hayley Oliver

Stroud,Gloucestershire

Summary

Focused clerical worker eager to contribute strong administrative and organisational skills through experience as secretary of the choir Saint Cecilia Singers, Gloucester. Proactive communicator with proven history of quality performance and production scheduling including coordinating transport, ensuring seamless operations and logistics. Proficient in managing travel arrangements and email correspondence, with a strong emphasis on attention to detail and effective communication. Adept at utilising Google Drive, Docs, Sheets, and Forms to enhance productivity. Committed to leveraging these skills to contribute to the choir - Tallis Scholars - organisational success.



Overview

30
30
years of professional experience
12
12
years of post-secondary education
1
1
Certification

Work history

Secretary for Saint Cecilia Singers

Jonathan Hope - Organist at Gloucester Cathdral
Gloucester, Gloucestershire
07.2021 - Current
  • Facilitated efficient communication by managing correspondence via post and email adopting a quicker turnaround response time that improved communication in Saint Cecilia Singers.
  • Coordinated events that resulted in positive company exposure. Such as, at Westminster Abbey which meant liaising with staff at the Abbey, organising a coach and scheduling rehearsal timings. Our contribution and efficient organisation has led to an invitation to return to the Abbey in the future and sing again.
  • Organised travel arrangements, ensuring smooth operations for all singers and their families involved. Facilitated meal arrangements for more than 30 singers during weekend performances.
    Managed service coverage for Rochester Cathedral, St David's in Wales, and Southwark Cathedral.
  • Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
  • Fostered a welcoming and friendly environment for singers and guests auditioning to be in our choir.
  • Liaised with Cathedral and Church Managers/Administrators and Artistic Directors to organise concerts and weekend services away.
  • Scheduled meetings in person and on zoom.
  • Enhanced company communication with accurate minute-taking during meetings and AGM meetings.
  • Handled customer inquiries effectively; increased customer satisfaction rates.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Addressed inquiries and responded via email or telephone follow-up.
  • Drafted and distributed professional business letters and email correspondence.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.


Teaching partner assistant in primary school

Brimscombe C of E Primary School - Nicola Brown
Stroud, Gloucestershire
09.2007 - Current
  • Adapted quickly to varying musical styles and genres as required for school productions accompanying children on piano and coaching singing.
  • Worked with students in small groups and 1:1 to provide additional support with activities and lessons.
  • Oversaw students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips ensuring safe, supportive environment.
  • Facilitated active learning environments with engaging teaching aids and resources.
  • Maintained up-to-date records of pupil progress, tracking individual development effectively.
  • Participated in parent-teacher meetings to discuss student progress and potential improvements.
  • Assisted children individually, specifically a child SEN with Type 1 diabetes, or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
  • Assisted in conducting assessments to determine student understanding of subjects.
  • Offered one-on-one guidance to struggling students for improved academic performance.
  • Ensured safety of pupils during extracurricular activities for an accident-free environment.
  • Collaborated with teaching staff in organising school events, fostering community spirit.
  • Supported classroom teacher with behaviour management, promoting a positive learning environment.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Provided feedback on pupil's work, identifying areas for improvement.
  • Liaised between teachers and parents, maintaining open lines of communication.
  • Prepared classroom materials to facilitate efficient lessons.
  • Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
  • Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
  • Boosted academic achievement of special needs students through compassionate, considered individual tutoring.

Youth Choir Lead Chaperone

Three Choirs Festival - Lucy Potter
Hereford, Herefordshire
07.2025 - 08.2025
  • Displayed empathy when interacting with troubled students, aiding their sense of comfort.
  • Demonstrated cultural sensitivity whilst dealing with students from various backgrounds, promoting inclusivity.
  • Prepared detailed reports of incidents to keep all stakeholders informed.
  • Achieved positive parent feedback with clear and regular communication about student progress.

Florist

Self Employed
Stroud, Gloucestershire
12.2015 - 05.2025
  • Assisted in organising flower delivery schedules, improving efficiency and punctuality.
  • Handled cash transactions, ensuring accurate financial records were kept.
  • Attended industry workshops to stay updated on latest design trends and techniques.
  • Enhanced customer satisfaction by providing personalised floral arrangements.
  • Created funeral arrangements with respect and sensitivity during difficult times.
  • Improved the aesthetic appeal of weddings with customised floral decorations.
  • Negotiated with suppliers for favourable purchasing terms.
  • Prepared bespoke bouquets for special occasions to meet client needs.
  • Designed and assembled floral displays using various construction techniques.
  • Received orders in person, by phone and online, processing within allocated timeframes.
  • Worked with customers to determine type of arrangement desired and delivery information.
  • Checked and monitored quality of incoming cut materials.
  • Recommended cost-effective flower alternatives to client wishes to meet budgets.
  • Developed individualised arrangement recommendations based on customers' budget, occasion and preferences.
  • Sourced flowers from local suppliers to improve sustainability.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.

Principal of Hayley Oliver Dance School

Self Employed
Royal Tunbridge Wells, Kent
09.1996 - 10.2004
  • Established strong relationships with local community organisations, promoting positive public image of the school.
  • Introduced innovative teaching methods to enhance students' learning experiences.
  • Implemented effective behaviour management strategies, achieving disciplined learning atmosphere.
  • Maintained safe, clean, and stimulating school environment for optimal learning conditions.
  • Prepared choreography for annual school productions.
  • Promoted health and safety in all dance classes, reducing risk of injury.
  • Tailored lesson plans based on each student's abilities and progress rate.
  • Fostered a positive learning environment with a focus on creativity and self-expression.
  • Assisted pupils in preparing for external examinations and performances.
  • Enhanced students' dance skills by instructing diverse styles, including ballet, jazz and contemporary.
  • Choreographed and demonstrated new routines to build dancer enthusiasm and enhance skill sets.
  • Adapted teaching to suit students of varying ages and abilities.
  • Cultivated strong sense of teamwork, respect and support to encourage student commitment and participation levels.
  • Supplied students with necessary materials and equipment.

Learning support assistant

Ridgeview School - Adrian Carver
Tonbridge, Kent
04.1995 - 10.2001
  • Adapted quickly to varying musical styles and genres as required for school productions accompanying children on piano and coaching singing.
  • Worked with students in small groups and 1:1 to provide additional support with activities and lessons.
  • Coordinated with multidisciplinary teams for holistic child development programmes.
  • Liaised with parents at parent-teacher meetings, communicated effectively about pupil progress.
  • Collaborated with teachers for development of effective learning plans.
  • Assisted struggling pupils during class hours, leading to improved grades over time.
  • Used assistive technology tools effectively for facilitating easier communication for non-verbal students.
  • Coordinated with multidisciplinary team members such as speech therapists or psychologists for holistic child development.
  • Participated in professional development training sessions to stay informed about the latest in special education teaching strategies.
  • Assisted in managing classroom behaviour by implementing effective discipline strategies tailored to individual needs.
  • Provided a safe, positive learning environment for students with varying disabilities.
  • Maintained up-to-date records of each pupil's progress, attendance, medical information and behavioural patterns.
  • Observed children to identify changes in behaviour and reported such changes to classroom teacher.
  • Escorted and supervised students on educational visits and out-of-school activities.
  • Conducted group therapy sessions, fostering communal support and interaction through playing music on the piano.
  • Enhanced patient wellbeing by implementing individualised music therapy sessions.
  • Provided accompaniment for weekly church services, enhancing overall worship experience.

Education

Bachelor of Arts - Music

The Open University
Milton Keynes
09.2019 - 06.2025

NVQ Level 3 - Children's Care Learning and Development

City & Guilds
Gloucester, Gloucestershire
04.2008 - 04.2009

Associate of I.S.T.D. - Modern Theatre Dance and Tap

Imperial Society of Teachers of DancingI
London
09.1992 - 07.1993

Diploma of Higher Education - Performing Arts

Italia Conti Academy of Theatre Arts
London
09.1990 - 07.1993

GCSEs - Music

Mascalls School, Paddock Wood
Royal Tunbridge Wells, Kent
09.1988 - 05.1990

Skills

  • Production scheduling
  • Coordinating transport
  • Travel arrangements
  • Attention to Detail
  • Listening attentively
  • Email correspondence
  • Meeting coordination
  • Google Drive, Docs, Sheets, Forms, Slides

Affiliations

I sing Soprano and trained at the Italia Conti Academy and received advanced lessons with Jayne Metcalf and David Joyner at Guildhall School of Music and Drama. I have a seperate CV with all my performance and engagements. I sang with Kentish Opera, Sounds Lyrical Open Air Opera, Spittlefields Opera and Milton Keynes Opera. Since moving to Gloucestershire from Kent and Sussex 20 years ago I have sung with BBC National Chorus of Wales singing in a Prom, also a member of the Three Choirs Festival Chorus for 6 years. I also sing in the Saint Cecilia Singers under Jonathan Hope organist of Gloucester Cathedral and Assistant Artistic Director to Adrian Partington. I am currently secretary for the St Cecilia Singers and organise all the concerts, venues, transport and negotiate fees on the choirs behalf.

I recently completed my BA(Hons) degree in Music with the Open University which I have worked on for 6 years part-time alongside my secretarial duties, Saint Cecilia Singers and Three Choirs Festival and my work in the local primary school supporting year 6 with SATS.


Certification

Grade 7 Piano ABRSM

Trinity Laban - Graduate Certificate in Creative Music Making with Merit - Level 6

Timeline

Youth Choir Lead Chaperone

Three Choirs Festival - Lucy Potter
07.2025 - 08.2025

Secretary for Saint Cecilia Singers

Jonathan Hope - Organist at Gloucester Cathdral
07.2021 - Current

Bachelor of Arts - Music

The Open University
09.2019 - 06.2025

Florist

Self Employed
12.2015 - 05.2025

NVQ Level 3 - Children's Care Learning and Development

City & Guilds
04.2008 - 04.2009

Teaching partner assistant in primary school

Brimscombe C of E Primary School - Nicola Brown
09.2007 - Current

Principal of Hayley Oliver Dance School

Self Employed
09.1996 - 10.2004

Learning support assistant

Ridgeview School - Adrian Carver
04.1995 - 10.2001

Associate of I.S.T.D. - Modern Theatre Dance and Tap

Imperial Society of Teachers of DancingI
09.1992 - 07.1993

Diploma of Higher Education - Performing Arts

Italia Conti Academy of Theatre Arts
09.1990 - 07.1993

GCSEs - Music

Mascalls School, Paddock Wood
09.1988 - 05.1990

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Hayley Oliver