Hayley-Marie Sisson

When I joined Crown Agents my role was new, within a few months my key responsibilities increased.

• Oversaw daily operations and contract management for site teams.
• Implementation of a new Time and Expense system, this involved regular meeting to discuss the different type of invoicing and contracts, Data transfer, Training and support new users.
• Working closely with Finance to help them to understand the financial cost and impact for the bid proposals, this included additional cost that may not have been considered.
• Working closely with Stakeholders and Department heads to ensure compliance and legislation are followed correctly, working through areas of resistance and concerns.
• Developed cost-effective solutions to mitigate contractual risks.
• Negotiated new and existing provider contracts per agreed processes, meeting organisation priorities.
• Built and sustained strong professional relationships with key stakeholders.
• Responded to time-sensitive queries quickly for fast resolution.
• Understood and delivered contracts within agreed conditions and timeframes.
• Observed official policies and procedures to be fully compliant.
• Coached and mentored junior employees, delivering guidance and building strong, capable teams.
• Managed and updated workload tracker to plan and monitor site activities.
• Investigated cases to reach resolution or conclusion.
• Recommended approaches to maintain compliance with business standards and policies.
• Provided advice to gracefully handle and de-escalate conflict.
• Trained junior employees on due diligence procedures for consistency and accuracy.
• Acted as point of contact for uncertainties regarding handling of employment states/ IR35 issues.
• Manager the International offices or Employer of Records on Payroll related processes ensuring that we are within legislation. Currently this is around 26
• Working with IR/HR and stakeholders to understand the correct employment states and therefore the correct engagement
• Review regularly Due Diligence process and ensure it is still relevant, part of this involves looking at the lengthen the period it is required
• Work with Treasury on values needed each month for different currency
• This could also be to ensure we have the right limit in the countries
• Manual process ex-pact payroll for 5 countries, submitting for payment, producing and send payslips
• Looking at and answering UK/Ex-pact payroll queries
• Maintaining statutory records, review difference between HMRC and Crown Agents
• Working on complex contracts, ensuring all information is correct and precise
• Ensuring contracts are issues within deadlines
• Working with the Global business on Audit preparation, this could be for BSI/ Internal or project
• Work with our outsourced payroll provider to ensure the UK HMRC payroll is processed accurately, including all year end processes such as P60s, P11ds and other exceptional HMRC processes related to payroll
• This includes providing information and liaising closely with the payroll provider and checking reports
• Undertake responsibilities for the processes required to ensure payroll related benefits are implemented correctly
• Process the company's monthly UK payroll of approx
• 150 employees in a timely and accurate manner, in accordance with all instructions supplied
• Implement a process for checking and processing all payroll including those in our International Offices
• Identify a way of managing contracts or DD are coming to end
• Review the processes and handoffs as to how Payroll information flows from HR to payroll and Finance Manage and review other UK payroll related benefits such as pension autoenrollment, GAYE, rail season ticket loans, childcare vouchers, including legacy benefits Work with finance each week on Invoices and when the are due
• Investigate when payment has been made late a the reason for this.

I was brought in to Woodgreen to aid the HR consultant implement an HRM System.

• · Responsible for supporting the move of organisational culture and practices towards “self-service”
• Audit the payroll and HR process, addressing areas of concern or improvement to the HR Director and Director of corporate services. Presented to the directors.
• · Drive medium to long term plans for systems architecture, working in partnership with the HR Project Manager and key stakeholders
• · Develop implementation plans with appropriate collateral ensuring smooth transition from existing systems
• · Build and develop the service delivery and capability to implement agreed scope and future phases and improvements
• · Ensure the accuracy of the data extracted from the legacy payroll system and HR data resources via integrity checks
• · Support the development, testing and implementation of changes, including HRIS phased roll out and system integrations
• · Advise on required changes to HR policies and processes to enhance efficiency and effectiveness
• · Prepare detailed proposals and system specifications for the deployment of an integrated payroll service, providing input to the effective implementation and interface between this and the finance system
• · Work with the Project Manager, Finance, IT and service providers to define and maintain interfaces
• · Maintain documentation on HR systems processes, interfaces and technology infrastructure
• · In partnership with HRIS service provider, oversee HRIS system maintenance, data table integrity, test audit controls and external audits
• · Provide input to training for HR colleagues in the day to day and more advanced usage of the HRIS
• · Design e-learning training on the HRIS and provide input to written user guidance for HR, line managers and employees, as appropriate to their needs
• · Working closely with the HRIS Project Manager, build and develop the relationship with the HRIS provider and other relevant third parties
• · Involvement in change management, working in partnership to deliver the best employee experience to change culture, processes and systems
• · Ensure the provisions of GDPR are adhered to at all times and that the security and confidentiality of Wood Green's information is safeguarded
• · Contribute to the design and development of the total HRIS strategy using all current technologies and touching on all areas of HR systems functions including staffing, onboarding, talent management, benefits and compensation
• · Undertake further development and benefits realisation of HR & Payroll system and ensure that business processes are aligned and optimised
• · develop capability and capacity in relation to the provision of timely and accurate HR/workforce data, reports and information

I joined the company as an implementation payroll lead as it currently had 3 systems being used and no HR system.

• · Processing a payroll of 500 on a monthly and hourly paid basis
• · Implementing two new systems.
• · Administering starters and leavers. P45's and P46's
• · Calculating PAYE, Tax, NI, attachment of earnings, SMP, SSP, SAP, SPP, company sick pay and holiday pay
• · Processing commissions, bonuses, overtime, redundancy payments, staff loans, childcare vouchers, cycle to work and season ticket loans
• · Manually calculating UK tax and NI
• · Processing BACS, cash and cheque payments
• · Handling end of year returns, P11's, P11D's, P35's and P60's (Class 1a and b NICs and P11d's)
• · Liaising with Inland Revenue and any other relevant 3rd parties
• · Carrying out administration of pension, including setting up new starters
• · Handling manual calculations of pay using tax tables
• · Dealing with payroll queries via email, telephone and correspondence
• · Responsible for monthly payroll journals and reconciliations
• · Responsible for reporting on overheads monthly
• · Review absence and reporting to HR for further action
• Responded to enquiries and provided information regarding payroll related matters.
• Collected and evaluated timesheets and managed electronic timekeeping systems.
• Managed PAYE deductions and transmitted payroll details to HMRC efficiently.
• Responded promptly to inquiries regarding payroll, pension, and expense reimbursements.
• Promptly resolved payroll discrepancies, minimising disruptions for employees.
• Provided administrative support to accounting department.
• · Handled monthly reconciliation for all pay groups
• · Handled court order pay over and remittance letters
• · Pay over for Revenue
• · Set up court orders and ensured correct payment of court orders
• · Policies review for Payroll

The role was fixed term to aid the payroll project manager in implementing a new system.

• · Managing 6 UK payroll, monthly and fortnightly, and 6 international payrolls
• · Working on implementing a new payroll system with the Payroll Project Manager
• · Calculating PAYE, Tax, NI, attachment of earnings, SMP, SSP, SAP, SPP, company sick pay and holiday pay
• · Processing commissions, bonuses, overtime, redundancy payments, staff loans, childcare vouchers, cycle to work and season ticket loans
• · Manually calculating UK tax and NI
• · Processing BACS, cash and cheque payments
• · Handling end of year returns, P11's, P11D's, P35's, PSA's and P60's (Class 1a and b NICs and P11d's)
• · Liaising with Inland Revenue and any other relevant 3rd parties
• · Carrying out administration of pension and private health schemes
• · Handling manual calculations of pay using tax tables
• · Dealing with payroll queries via email, telephone and correspondence
• · Responsible for monthly payroll journals and reconciliations
• · Responsible for reporting on overheads monthly
• · Handled contract reviews and appointment letters
• · Bradford sickness rules monitored
• · Responsible for audit preparation
• · Handled monthly reconciliation for all pay groups
• Dispensed forms such as P45s and P60s accurately and on time.
• Evaluated discrepancies and rectified payroll errors.
• Ensured employee confidentiality, verifying adherence to GDPR requirements across all tasks.
• Submitted Monthly RTI reports to HMRC, ensuring compliance with UK legislation and terms and conditions.
• Provided administrative support to accounting department.
• · Reconciling Balance sheets for Payroll, FX and Fixed Assets
• · Analysing FX and Budgets reporting on differences
• · Acquiring and depreciation on Company Fixed assists.
• · Liaising with the treasury department.

Part of the role at Price Bailey required me working on transferring clients to the new system from Payroll Company that had recently been acquired.

• · Processing a payroll of 46 clients, monthly weekly and fortnightly
• · Administering starters and leavers. P45's and P46's
• · Calculating PAYE, Tax, NI, attachment of earnings, SMP, SSP, SAP, SPP, company sick pay and holiday pay
• · Processing commissions, bonuses, overtime, redundancy payments, staff loans, childcare vouchers, cycle to work and season ticket loans
• · Manually calculating UK tax and NI
• · Processing BACS, cash and cheque payments
• · Liaising with Inland Revenue and any other relevant 3rd parties
• · Carrying out administration of pension and private health schemes
• · Handling manual calculations of pay using tax tables
• Dealing with payroll queries via email, telephone and correspondence

• · Processing a payroll of 350 on a monthly and hourly paid basis over 15 countries including UK.
• · Administering starters and leavers. P45's and P46's
• · Calculating PAYE, Tax, NI, attachment of earnings, SMP, SSP, SAP, SPP, company sick pay and holiday pay
• · Processing commissions, bonuses, overtime, redundancy payments, staff loans, childcare vouchers, cycle to work and season ticket loans
• · Manually calculating UK tax and NI
• · Processing BACS, cash and cheque payments
• · Handling end of year returns, P11's, P11D's, P35's, PSA's and P60's (Class 1a and b NICs and P11d's)
• · Liaising with Inland Revenue and any other relevant 3rd parties
• · Carrying out administration of pension and private health schemes
• · Handling manual calculations of pay using tax tables
• · Dealing with payroll queries via email, telephone and correspondence
• · Responsible for monthly payroll journals and reconciliations
• · Responsible for reporting on overheads monthly
• · Handled contract reviews and appointment letters
• · Bradford sickness rules monitored
• · Responsible for audit preparation
• · Handled monthly reconciliation for all pay groups
• · Reconciling Balance sheets for Payroll, FX and Fixed Assets
• · Analysing FX and Budgets reporting on differences
• · Acquiring and depreciation on Company Fixed assists.
• · Liaising with the treasury department.

• · Processing a payroll of 350 on a monthly and hourly paid basis
• Performed exit interviews, gaining useful insights to improve employee retention rates.
• Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
• Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
• Recruited, hired and trained new employees to optimise profitability.
• Improved business HR policies by guiding and collaborating with managers.
• Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
• Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
• Led annual salary reviews, talent reviews, succession planning and performance management.
• Advised senior management on employee corrective actions.
• Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
• · Administering starters and leavers. P45's and P46's
• · Calculating PAYE, Tax, NI, attachment of earnings, SMP, SSP, SAP, SPP, company sick pay and holiday pay
• · Processing commissions, bonuses, overtime, redundancy payments, staff loans, childcare vouchers, cycle to work and season ticket loans
• · Manually calculating UK tax and NI
• · Processing BACS, cash and cheque payments
• · Handling end of year returns, P11's, P11D's, P35's and P60's (Class 1a and b NICs and P11d's)
• · Liaising with Inland Revenue and any other relevant 3rd parties
• · Carrying out administration of pension and private health schemes
• · Handling manual calculations of pay using tax tables
• · Dealing with payroll queries via email, telephone and correspondence
• · Responsible for monthly payroll journals and reconciliations
• · Responsible for reporting on overheads monthly
• · Handled contract reviews and appointment letters
• · Bradford sickness rules monitored
• · Kept personnel files updated
• · Responsible for audit preparation
• · Handled monthly reconciliation for all pay groups
• · Handled court order pay over and remittance letters
• · Pay over for Revenue
• · Set up court orders and ensured correct payment of court orders
• · EDI inbound and outbound for UK payrolls
• · Quarterly Fees manual calculations
• · Policies review
• · Responsible for handling budget preparation
• · System experience: Frontier software, JBA

• · Processed a payroll of 300 employees on a monthly and quarterly paid basis
• · Administered starters and leavers, P45's and P46's
• · Calculated PAYE, GAYE, Tax, NI, attachment of earnings, SMP, SSP, SAP, SPP, company sick pay and holiday pay
• · Processed bonuses, overtime, expenses, childcare vouchers and cycle to work
• · Manual calculated UK tax and NI
• · Processed BACS, cash and cheque payments
• · Handled end of year returns, P11's, P11D's, P35's and P60's (Class 1a NICs and P11d's)
• · Handled manual calculations of pay using tax tables
• · Handled monthly reconciliation for all pay groups
• · Liaising with Inland Revenue and any other relevant 3rd parties
• · Dealt with payroll queries via email, telephone and correspondence
• · Maintained payroll spreadsheets
• · Distributed court order pay over and remittance letters
• · Pay over for Revenue
• · Set up court orders and ensured correct payment of court orders
• · EDI inbound and outbound for UK payrolls
• · Handled quarterly fees manual calculations
• · Responsible for Directors fee
• · Systems experience: Resourcelink, Cognos reports and Excel pivot tables

• · Processed a payroll of 12000 employees within a team on a monthly, lunar, fortnightly, weekly and hourly paid basis
• · Processed clients, directors, ex-patriates and overseas payrolls
• · Input hours from timesheets
• · Administered starters and leavers, P45's and P46's
• · Manually calculated ROI Tax, PRSI and income levy
• · Calculated PAYE, SAYE, GAYE, Tax, NI, attachment of earnings, SMP, SSP, SAP, SPP, company sick pay and holiday pay
• · Processed bonuses, commissions, overtime, redundancy payments, staff loans, season ticket loans, London weighting, luncheon vouchers, shift allowance and expenses
• · Processed BACS and cheque payments
• · Responsible for pension scheme administration
• · Carried out manual calculations of pay using tax tables
• · Handled end of year returns for UK and ROI payrolls including P11's, P11D's, P35's and P60's
• · Ensuring SSP1 and SMP 1 are filled and sent at the correct time
• · ROS system loading i.e. P45, P45 payments after leaving, yearend P35 and registering new employee's
• · Ran and checked P60
• · Processed benefit forms for ROI employee
• · Liaising with Inland Revenue and any other relevant 3rd parties
• · Adjusted employee's year to date figures if an overpayment occurred
• · Monthly journals and reconciliations for all pay groups
• · Distributed court order pay over and remittance letters
• · Dealt with payroll queries via email, telephone and correspondence
• · Set up court orders and ensured correct payment of court orders
• · EDI inbound and outbound for UK payrolls
• · Handled any ad hoc payroll projects
• · Supervised and trained newer staff members
• · Systems experience: Resourcelink, PSE, Cognos reports, RO , My View and Intellinet