Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Hayley Lowe

Wakefield,West Yorkshire

Summary

After stepping away from direct care on acute hospital wards just before the pandemic hit to care for my mum, I have been working for the Ambulance Service in logistics, planning non emergency transport for patients across the county. I have always enjoyed working in a patient facing role & have missed providing care & support to patients.

I currently work shifts & regularly have 4 days off at a time, I am now looking to get back to patient care in a bank/ad-hoc type role.

After working for the Ambulance Service for the last 3+ years I strongly believe in excellent social care provisions and believe I can help make a difference to patients living in a care home or after recently being discharged from hospital.

I have experience of working with patients with mental health issues, challenging behavior & various medical diagnosis.

This includes daily activities, personal cares, dressing, cleaning/housekeeping, making beds & laundry, updating care plans and liaising with relatives and other professional agencies, such as social workers, advocates, doctors & nurses.

Overview

22
22
years of professional experience
76
76
years of post-secondary education

Work history

Communications Scheduler

Yorkshire Ambulance Service
Wakefield, West Yorkshire
02.2020 - Current

Planning journeys for patients across Yorkshire to attend hospital appointments & treatments.

Liaising with ambulance crews to get patients moved across they county as efficiently as possible.

Health Care Support Worker

South West Yorkshire Partnership Foundation Trust
Wakefield , West Yorkshire
12.2010 - 01.2020

Assisting detained mental health patients on a secure unit in daily activities, including personal cares, shopping & activities such as art and music workshops.

Updating care plans and nursing notes..

Liaising with various health care professionals, including doctors, social workers, advocates and other agencies such as the police for any needs required by patients.

Serving meals.

Making beds & laundry.

Communications Operator

West Yorkshire Police
Wakefield , West Yorkshire
01.2004 - 11.2010

Taking police 999 calls.

Dispatching crews to incidents - working with crews from dog & mounted sections, helicopter & firearms Officers.

Undertaking mobile communications for events and operations - including football matches, festivals & bonfire night operations.

Care Assistant

Snapethorpe Hall Nursing Home - EMI unit
Wakefield , West Yorkshire
01.2002 - 01.2004

Working on an Elderly Mental Health unit with patients living with dementia amongst other conditions.

Assisting with personal cares, including washing & dressing.

Unofficial entertainment officer - arranging sing-a-longs, afternoon movies or gardening.

Liaising with relatives.

Updating notes & care plans.

Assisting patients at meal times.

Laundry & making beds.


Education

GCSEs - English

Cathedral High School
Wakefield
04.2001 - 06.1997

NVQ Level 3 - Health & Social Care

Wakefield College
Wakefield

Health Care - Care Certificate

Care Certificate
Wakefield

Skills

  • Care plan management
  • Safeguarding knowledge
  • Personal care
  • Housekeeping
  • Disability care
  • Elderly care
  • Activities of Daily Living
  • Social care
  • Pressure area care
  • Patient risk assessment
  • Pain level assessment
  • Patient handling and positioning
  • Patient observations
  • Care management
  • Conflict resolution

Languages

English
Native

Timeline

Communications Scheduler

Yorkshire Ambulance Service
02.2020 - Current

Health Care Support Worker

South West Yorkshire Partnership Foundation Trust
12.2010 - 01.2020

Communications Operator

West Yorkshire Police
01.2004 - 11.2010

Care Assistant

Snapethorpe Hall Nursing Home - EMI unit
01.2002 - 01.2004

GCSEs - English

Cathedral High School
04.2001 - 06.1997

NVQ Level 3 - Health & Social Care

Wakefield College

Health Care - Care Certificate

Care Certificate
Hayley Lowe