Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Hayley Jones

St Fagans,Cardiff

Summary

Seasoned professional with focus on optimising operational workflows and driving business growth. Streamlines processes and enhances team performance to achieve organisational goals. Utilises strategic planning and cross-functional leadership to deliver consistent results.


Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

24
24
years of professional experience
9
9
years of post-secondary education

Work history

Operations Manager

Barclays
Cardiff, Cardiff
10.2008 - 10.2024
  • Directed safety protocols implementation, created safer workplace conditions. Health and Safety, Fire Risk Assessments,
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Streamlined processes to improve and optimise office operations.
  • Implemented quality control measures, enhanced product standards.
  • Created a collaborative work environment for positive team dynamics.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Developed organisational policies for administrative oversight and internal controls.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Displayed energy and enthusiasm in fast-paced environment.

Branch manager

Thomas Cook
Cardiff, Cardiff
11.2000 - 10.2008
  • Provided excellent customer service, securing client loyalty.
  • Oversaw recruitment process, ensuring selection of competent staff members.
  • Managed daily operations to ensure smooth running of the branch.
  • Ensured branch met all regulatory requirements for safe operation.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Fostered a positive work environment, improving overall team morale.
  • Coordinated with other branches for seamless service delivery.
  • Led team of foreign exchange specialists for improved service delivery.
  • Provided guidance on foreign exchange matters to colleagues and clients alike.
  • Assessed clients' needs accurately, providing tailored advice on foreign exchange matters accordingly.

Education

Higher National Diploma - Recreation and Leisure Management

UWIC
Cardiff
09.1997 - 06.2000

A-Levels - Economics and English

Coleg Glan Hafren
Cardiff
09.1989 - 06.1991

GCSEs - maths, english, physics, electonics, Religious Studies, geography, computer Science, TVEI

Willow High Scool
Cardiff
09.1984 - 05.1989

Skills

  • Quality control
  • Workflow optimisation
  • Team coordination
  • Customer service
  • Team building
  • Risk assessment and mitigation
  • Continuous Improvement implementation
  • Crisis resolution
  • Financial reporting
  • Health and Safety regulations

Affiliations

Enjoy travel, and walking the outdoors, cooking and socialising with close friends in my free time.

References

References available upon request.

Timeline

Operations Manager

Barclays
10.2008 - 10.2024

Branch manager

Thomas Cook
11.2000 - 10.2008

Higher National Diploma - Recreation and Leisure Management

UWIC
09.1997 - 06.2000

A-Levels - Economics and English

Coleg Glan Hafren
09.1989 - 06.1991

GCSEs - maths, english, physics, electonics, Religious Studies, geography, computer Science, TVEI

Willow High Scool
09.1984 - 05.1989

Similar Profiles

Create profile
Hayley Jones