Hayley Johnson
Liverpool
Summary
I am a highly organised professional with expertise in sensitive information handling and database administration. I Demonstrate resilience under pressure and exceptional attention to detail, ensuring efficient operation of office equipment. Committed to continuous learning and time efficiency, aiming to leverage skills in a dynamic environment.
Enthusiastic about acquiring new skills and expanding knowledge base.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work history
Service Delivery Administrator
QVC
Liverpool
10.2003 - Current
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to our internal customers.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Conduct administrative and reporting duties for the Service Delivery Team to support with the achievement of Distribution & Contact Centre KPIs.
- Provide reporting and administrative assistance to the Contact Centre including the processing of agent timesheets prior to Payroll sign off.
Education
NVQ Level 3 - Business Administration
QVC
Liverpool 03.2013 - 09.2013
Skills
- Sensitive information handling
- Office equipment operation
- Attention to Detail
- Database administration
- Highly organised
- Resilience under pressure
- Time efficiency
- Willingness to learn a new task
Affiliations
- I enjoy reading non-fiction books, particularly on personal development and current affairs. In my free time I like to support my children in their sports activities, joint group walks with friends and travelling to experience new places and cultures.
Timeline
NVQ Level 3 - Business Administration
QVC
03.2013 - 09.2013
Service Delivery Administrator
QVC
10.2003 - Current
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