Hayley Haydon

Lead CAPEX programmes across 33kV and 132kV electrical infrastructure projects, delivering against budget, schedule, quality, and security requirements.
Direct strategic network investment initiatives, including Electricity North West (ENW) programme, ensuring alignment with business, regulatory, and operational objectives.
Manage programme governance, planning, reporting, and performance across a portfolio of high-voltage infrastructure and security projects.
Collaborate with internal teams, contractors, regulators, and key stakeholders to drive successful project delivery and stakeholder engagement.
Control CAPEX budgets and forecasts, ensuring financial discipline, cost efficiency, and value optimisation.
Identify and mitigate risks relating to safety, security, operational performance, and regulatory compliance.
Support renewable energy infrastructure projects across England and Wales, contributing to the UK's low-carbon energy transition.

• Lead Design and implementation of project control frameworks across large-scale infrastructure programmes, ensuring effective planning, scheduling, cost management, and risk controls.
• Developed and maintained Work Breakdown Structures (WBS), Responsibility Assignment Matrices (RAM), and performance baselines, enabling clear accountability and accurate progress tracking.
• Established governance frameworks defining roles, responsibilities, and reporting structures aligned with organisational standards to improve programme visibility and control.
• Oversaw project risk and change control processes, including risk modelling and impact assessments, which contributed to more accurate forecasting and increased stakeholder confidence.
• Spearheaded development of integrated cost and schedule baselines using tools such as [MS Project], driving delivery of milestones on time and within budget.
• Provided leadership and mentoring to a team of project controls specialists, fostering capability growth and consistent application of best practices across multiple projects.
• Acted as custodian of project documentation, ensuring robust change tracking and configuration management in line with governance protocols.

• Led end-to-end delivery of large-scale network deployment projects, ensuring delivery on time, within budget, and to defined quality standards within an Agile framework.
• Directed full project lifecycles from feasibility through closure, ensuring compliance, operational readiness, and stakeholder alignment at every phase.
• Orchestrated cross-functional collaboration across virtual and geographically dispersed teams, working closely with senior leadership and technical stakeholders to align on strategic outcomes.
• Managed stakeholder expectations across internal business units and external partners, maintaining delivery excellence and governance discipline.
• Established robust planning, resource management, and risk mitigation strategies, proactively resolving issues and preventing project slippage.
• Applied change control processes to manage project scope, ensuring alignment with business goals and maintaining schedule and budget integrity.
• Worked closely with technical SMEs to validate solution design, ensuring technical feasibility and compliance with standards and governance.
• Championed continuous improvement initiatives, embedding Agile delivery principles and fostering a high-performance project culture.

• Provided critical day-to-day operational support across multiple business units, ensuring seamless coordination of administrative, logistical, and reporting functions.
• Acted as a key liaison between internal teams and external stakeholders, managing communications, resolving queries, and escalating issues promptly to maintain project momentum.
• Maintained and updated key operational documents, trackers, and databases, supporting efficient project delivery and ensuring business continuity.
• Coordinated scheduling, meetings, and resource planning activities to enable timely and aligned departmental execution.
• Ensured compliance with internal governance, procedures, and regulatory standards, supporting audit readiness and contributing to enterprise risk management.
• Assisted in the preparation of operational reports, presentations, and insights for senior leadership, helping to inform strategic decision-making.
• Proactively identified and implemented process improvements, resulting in enhanced operational efficiency and improved service delivery outcomes.

• Assess benefit claims – Reviewing applications for benefits like Universal Credit, Personal Independence Payment (PIP), Employment and Support Allowance (ESA), Jobseeker Allowance (JSA), Pension Credit, etc.
• Verify eligibility – Checking documentation and circumstances (e.g. income, savings, household composition).
• Conduct interviews or assessments – These may be over the phone, in-person, or via online channels.
• Respond to queries – Helping claimants understand what they’re entitled to and how to maintain their claims.
• Identify and prevent fraud – Looking out for inconsistencies and working with fraud investigation teams if necessary.
• Liaise with other departments or agencies – This can include social services, HMRC, housing departments, Emergency services.

• Managed and updated comprehensive customer database to enhance relationship management and sales opportunities.
• Delivered exceptional customer service by promptly answering calls and scheduling appointments and test drives.
• Conducted FCA-compliant finance consultations, preparing accurate finance documentation to facilitate seamless transactions.
• Coordinated logistics and errands to ensure smooth dealership operations and customer satisfaction.

• Assisted with the daily operations to optimize efficiency and performance.
• Managed and motivated high-performing teams to achieve targets.
• Maintained accurate inventory control to maximize profitability.
• Ensured store compliance with financial and operational objectives.
• Upheld the highest standards of product knowledge and presentation.

• Led daily store operations to optimize efficiency and performance.
• Directed sales growth through strategic initiatives and customer engagement.
• Managed and motivated high-performing teams to achieve targets.
• Maintained accurate inventory control to maximize profitability.
• Delivered exceptional customer service to enhance brand loyalty.
• Represented the brand confidently, strengthening community presence.
• Ensured store compliance with financial and operational objectives.
• Uphold the highest standards of product knowledge and presentation.

• Strategic partner supporting store leadership to optimize daily operations and enhance overall store performance.
• Proven track record in driving sales growth through effective team management and customer engagement.
• Skilled in motivating and developing high-performing teams to achieve and exceed targets.
• Expertise inventory control, visual merchandising, and operational efficiency to maximize profitability.
• Adept at implementing innovative sales strategies and process improvements to boost revenue.
• Committed to delivering exceptional customer service and fostering a positive shopping experience.