Hayley Godfrey
Huddersfield
Summary
A detail-oriented professional with a distinction in AAT Qualification Level 2, demonstrating expertise in accounts payable and month-end closure processes. Proficient in Microsoft Office Suite and SAP with a strong ability to handle purchase orders and invoice processing efficiently to ensure effective a complete purchase ledger. Compliant with audit requirements. Adept at statement reconciliations and anti-money laundering protocols, ensuring organisational awareness and effective communication with internal and external stakeholders. Committed to delivering exceptional customer service while maintaining time efficiency.
Experienced Personal Banker with talent for building lasting client relationships and delivering tailored financial solutions. Enhanced customer satisfaction through innovative problem-solving and contributed to significant growth in portfolio value. Known for leading teams to exceed targets and streamline banking operations for improved service delivery.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Accounts Payable Associate
MRC Global
Cleckheaton
2024.09 - 2026.01
- Worked in a fast paced international company, managing multiple country ledgers and assisting finance colleagues with purchase ledger maintenance. Communicated effectively with internal and external stakeholders to resolve queries promptly. Perform statement reconciliations to verify invoice accuracy. Utilise SAP for processing purchase orders and maintaining an accurate purchase ledger. Recently implemented a new digital invoicing system so assisted with invoice corrections to verify both PO and Standard Invoices. Update vendor master data to ensure information accuracy. Processed expenses to ensure accurate reimbursement for employees. Ensured KPI's were met to optimise cash flow and reduce errors.
Personal Banker
Santander
Huddersfield
2014.10 - 2022.11
- Opened financial products by maintaining excellent service offering knowledge to current and prospective customers. Built and maintained existing customer relationships, acting as a trusted advisor to deliver innovative solutions and excellent service. Demonstrated expertise in identifying and mitigating potential fraud and transaction risks. Handled and quickly resolved customer issues regarding matters such as product sales and customer service problems. Home Insurance sales as an intermediary for an insurance company complying with relevant protocols. Spoke to customers over the phone to maintain service level as a customer service consultant, dealing with transactional queries or general banking needs. Consistently maintained excellent customer satisfaction.
Customer Service Advisor
Santander
Bradford
2013.01 - 2014.10
- Assisted a high volume of customers daily, maintaining a positive attitude and prioritising customer satisfaction. Supported customers in completing online banking services and resolving user access issues, including forgotten passwords. Enhanced customer satisfaction by proactively addressing inquiries and providing expert assistance. Processed transactions efficiently while identifying opportunities to cross-sell products and services. Complied with company policies to consistently meet call-time and quality standards. Updated account information to ensure accurate customer records. Selected to join a team tasked with resolving issues during the launch of the new Current Account Switcher service.
Education
AAT -
Huddersfield 2023.01 - 2024.09
Foundation Degree - Business and Finance
Salford University
SalfordA- Levels - Business Double Award
Aquinas College
StockportHigh School -
St James High School
StockportSkills
- Accounts payable Experience
- AAT Qualification Level 2- Distinction
- Microsoft Office- Excel, Word, Outlook
- SAP
- Statement reconciliations
- Invoice processing
- Internal and external stakeholder communication
- Customer service
- Organisational awareness
- Month-End closure experience
- Purchase orders handling
- Knowledge of banking systems
- Anti-Money laundering familiarity
- Time efficiency
- Customer Service
- Communication skills
Certification
AAT Level 2- Distinction
Timeline
Accounts Payable Associate
MRC Global
2024.09 - 2026.01
AAT -
2023.01 - 2024.09
Personal Banker
Santander
2014.10 - 2022.11
Customer Service Advisor
Santander
2013.01 - 2014.10
Foundation Degree - Business and Finance
Salford University
A- Levels - Business Double Award
Aquinas College
High School -
St James High School