Hayley George
Chatham
Summary
Highly skilled professional with a strong background in executive support and office administration. Experienced in managing complex schedules, coordinating high-level meetings, and handling confidential correspondence for senior leadership teams. Proven ability to ensure efficient operations in fast-paced environments where discretion and professionalism are paramount.
Overview
15
15
years of professional experience
Work History
Administrator
Interactive Brokers
London
03.2026 - Current
- Manage complex calendars, meetings and executive schedules, ensuring efficient time management and smooth daily operations.
- Support office operations, facilities by implementing efficient administrative processes and maintaining confidential business information.
- Oversee travel accommodation arrangements for senior management,ensuring seamless business continuity.
- Liaised with internal teams and external vendors to ensure timely delivery of projects and operational activities.
- Coordinated end-to-end events, managing venue sourcing, accommodation bookings, and travel arrangements.
- Process monthly expense reports, company accounts, and corporate credit card reconciliation with accuracy.
Executive Support & Administration
GLAS
11.2024 - 02.2026
- Provide executive-level support across administrative functions, ensuring efficiency, accuracy, and discreet handling of information.
- Oversaw high-level administrative and strategic coordination, ensuring seamless daily operations.
- Managed office workflows and streamlined communication channels, upholding confidentiality in handling sensitive correspondence.
- Supported preparation, scheduling, and coordination of documentation and meetings, facilitating ongoing project progress.
- Supported daily office operations in collaboration with the manager to ensure a smooth, efficient workflow.
- Utilise strong organisational and communication skills to maintain smooth operational processes, and support business continuity.
- Handle office and home-office orders, including scanning, processing, and securely managing highly confidential documents.
Administrator /Corporate Receptionist
Legal and General
London
10.2022 - 11.2024
- Greet incoming customers professionally, fostering a welcoming environment.
- Collaborate with customers and colleagues to ensure seamless business operations.
- Manage conference room bookings via Condeco, coordinating setups and catering to meet event requirements.
- Supported executive assistants and senior leaders with administrative tasks.
- Maintain accurate database records in line with data security standards.
Aministrator/Business Support Team Leader.
Department of Health and Social Care – EMCOR UK
London
12.2016 - 09.2022
- Coordinated with facilities team to reinstate 3,000 employees post-Covid lockdown, ensuring a smooth transition back to the workplace.
- Oversaw management of meeting and conference rooms, optimising availability for effective use by all departments.
- Delivered front-of-house services within a high-profile, multi-tenanted commercial office complex.
- Met and greeted all building users and visitors, ensuring a professional environment.
- Maintained precise visitor records and departmental host details to support security and operational efficiency.
- Ensured compliance with visitor signing-in and security procedures.
- Built strong relationships with clients, departments and staff.
- Supported security and management teams in daily operations.
- Executed fire warden responsibilities during emergency evacuations.
- Operated AV systems and coordinated room setups with IT.
- Handled business continuity tasks, evacuation procedures, and building communications.
Corporate Receptionist
Bilfinger Management
London
03.2014 - 11.2016
- Welcomed clients, managed call handling, and coordinated meeting room bookings.
- Delivered front-of-house services for high-profile office complex, enhancing visitor experience and maintaining professional environment.
- Assisted an average of 950 visitors per day.
- Handled inbound calls and directed enquiries appropriately.
- Performed daily administrative tasks to support business operations, ensuring smooth workflow and effective communication.
- Drafted client emails and managed external communications.
- Maintained accurate records using Microsoft Office Suite.
- Managed clerical tasks including copying, scanning, and filing, contributing to efficient document management and accessibility.
- Produced and distributed reports via email and fax.
Receptionist
Inn on the Lake
Gravesend
01.2011 - 02.2014
- Managed incoming calls and guest enquiries efficiently.
- Checked in up to 60 guests daily.
- Processed reservations via phone, email, and face to face.
- Managed check-in/out processes, billing, cash handling, and reconciliation to maintain accuracy and efficiency.
- Delivered front-of-house services, ensuring a welcoming and professional guest experience.
- Resolved guest queries and conflicts, enhancing guest satisfaction through effective communication and problem-solving.
- Handled complaints using effective problem solving.
- Fostered collaboration among team members.
- Monitored team performance and supported improvements.
- Trained new staff and supported colleagues with policy queries.
Education
Diploma of Education - Office Skills, Admin, Secretarial & PA (Executive PA), including Minute Taking & Microsoft Excel
Training Express
12-2024
Diploma - Business Administration – Level in Business Skills
LMP London
02-2021
GCSEs - Maths, English, English Literature, History
St Andrews
RochesterGCSEs - Maths, English Language, Childcare, History, English Literature
Broadstairs College
Skills
- Proficient in Microsoft Office Suite
- Experience with Gallagher and Condeco systems
- Document management
- Organisational efficiency
- Administrative operations
- Administrative decision-making
- Client-focused service
- Multitasking and prioritisation
- Proactive problem-solving
- Team leadership
- Team building
- Interpersonal communication
- Written communication
- Skilled in conflict resolution
- Office communication
- Professional image
Accomplishments
- Business Administration Intermediate Level, 2021-10-25
- Diploma of education office skills -Admin secretarial & PA (Executive PA.
- Developed IT and telecom skills including advanced Word usage
- Customer-Focused Attention Course – Pass
- SIA trained and licensed
- First Aid trained
- Fire Marshal trained
- Customer Excellence Course, 2022-11-16
Custom Section
- Excellent team-leadership abilities
- Skilled in conflict resolution
- Strong organisational skills and efficiency
- Outstanding interpersonal and communication skills
- Professional, client-focused service
- Multitasking and prioritisation
- Smart, professional appearance and presentation
- Experience with Gallagher and Condeco systems
- Proactive problem-solving
- Proficient in Microsoft Office Suite
- Exceptional written and verbal communication
Hobbies and interests
- Pursue skydiving and flying lessons in my spare time.
Timeline
Administrator
Interactive Brokers
03.2026 - Current
Executive Support & Administration
GLAS
11.2024 - 02.2026
Administrator /Corporate Receptionist
Legal and General
10.2022 - 11.2024
Aministrator/Business Support Team Leader.
Department of Health and Social Care – EMCOR UK
12.2016 - 09.2022
Corporate Receptionist
Bilfinger Management
03.2014 - 11.2016
Receptionist
Inn on the Lake
01.2011 - 02.2014
Diploma of Education - Office Skills, Admin, Secretarial & PA (Executive PA), including Minute Taking & Microsoft Excel
Training Express
Diploma - Business Administration – Level in Business Skills
LMP London
GCSEs - Maths, English, English Literature, History
St Andrews
GCSEs - Maths, English Language, Childcare, History, English Literature
Broadstairs College