Hayley Fannon
Worsley, Manchester
Summary
Highly organised and proactive professional with exceptional skills in teamwork, client relations, and relationship management. Demonstrates a strong ability to work to deadlines while maintaining professionalism and dedication. Adept at networking, team training, and building effective relationships. Have a varied career which has enabled adaptable and organised administrative skills with background in office management, event coordination and diary scheduling. Knowledgeable and hardworking communicator.
Overview
23
23
years of professional experience
Work History
Office manager
Scalp Solutions Ltd
11.2023 - Current
- Facilitate positive, productive working environments through reliable administrative support.
- Improved office efficiency by streamlining administrative procedures.
- Coordinated team meetings for effective communication and project alignment.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Prepared detailed reports for senior management's strategic planning.
- Organised staff holiday schedules without disrupting workflow continuity.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Maintained company records in compliance with legal requirements.
- Assisted and devised training programmes and packs for new recruits whilst collaborating closely with HR leading to streamlined onboarding procedures for smoother employee transition.
Client Retention Specialist
RRG Toyota
11.2020 - 11.2023
- Contact customers within a portfolio in order to retain customers and secure new deals whilst maintaining accurate customer records within the administration system
- General admin assistance to sales team where a sale or referral was generated to include appointment scheduling by effective calendar management skills keeping both customer and sales personnel informed and ensuring all relevant paperwork was available for the appointment.
- Supported various departments with administrative tasks, facilitating smoother operations across different business teams.
- Liaised effectively between departments resulting in improved coordination of tasks.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Generate own leads to increase sales- Campaign building and ensuring my own sales targets were achieved
- Use systems such as Emax, Fisc and Ngage
- Investigated customer queries and responded within defined SLAs and shared customer feedback and suggested improvements to enhance team performance.
- Adhered strictly to policies and procedures for continued company compliance.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Listened actively to offer accurate information and best solution to their needs.
- Successfully delivered on tasks within tight deadlines.
Account Manager
Arval- BNP Paribas
11.2017 - 03.2020
- Dealing with corporate accounts with a focus on customer retention and new customer generation
- Obtaining/sending quotations and coordinated with finance department to manage account finances efficiently.
- Achieved client satisfaction by managing key accounts effectively.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Facilitated training sessions to upskill junior team members.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- General office duties such as taking calls, following up queries, appointment making and being a go to point for the varying dependent teams
Procurement/Helpdesk Analyst & Account Manager
Stagecoach Services
04.2008 - 11.2017
- Coordinated effectively with other departments for cross-functional projects and ensuring we have captured all relevant information needed for the task
- Trained new Helpdesk Analysts, enhancing team productivity and created new starter packs to support their onboarding
- Developed training materials for end-users, facilitated their understanding of new systems and applications.
- Offered remote troubleshooting services to provide immediate tech support for off-site users.
- Obtaining/sending quotations for procurement and disposal of new items
- Escalated critical issues promptly to senior management, ensuring rapid problem-solving actions were taken.
- Held the mobile phone account management 3x national companies
- Arrangement of accommodation for Management/visitors
P.A
Recruitment Software Solutions
05.2007 - 04.2008
- Working for and on behalf of the Commercial Director
- Coordinated travel arrangements, resulting in smooth business trips.
- Assisted in event planning, leading to successful corporate gatherings.
- Organised high-level meetings for productive collaboration.
- Making appointments for sales associates to perform demonstrations and scheduling appointments with stakeholders got better collaboration
- Created detailed reports for informed decision-making.
- Handled incoming calls professionally, ensuring excellent customer service delivery.
- Managed complex diaries, ensuring seamless executive schedules.
- Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Handled basic clerical needs to help staff focus on more pressing matters.
Telesales/ Telemarketing Executive
Portakabin Ltd
07.2006 - 05.2007
- Business development, selling portakabin's to businesses
- Cold calling Business to business
- New business development
- Researching and fact finding clients to target
- Generating own leads to increase sales
- Closing all deals over the phone
- Making appointments for sales manager to visit
- Generating interest and securing appointments for sales manager
- Account managing
- Drawings with layouts
- Being successful in building a new client base
- Working to targets
- Liaising with existing, new and current accounts
- Consistently looking at new ideas for Business Development
- Tasked with arranging and re-writing quotes via SAP system
- Working alongside the manager acting as a ‘personal assistant'
- Covering for manager, when absent
- All admin duties
Sales Administrator
Conquest Ltd
08.2005 - 02.2006
- Conducted seminars with the director held all over the UK
- Devised and implemented new business plans
- Supported in arranging travel itineraries for travelling sales staff ensuring seamless trip planning including travel and accommodation planning
- Managed office supplies inventory ensuring always well-stocked .
- Delivered administrative support for smooth sales operations and over saw the administration duties across the department.
- Developed further business opportunities by excellent customer service and rapport building
Sales Executive
Knightsbridge Business Sales PLC
Bolton
07.2003 - 08.2005
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Formulated marketing and advertising strategies for continuous business growth.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Sold b2b businesses for sale.
- Held a portfolio of 250 clients.
- New business sales and account management.
- Sales targets achieved.
- Telesales – B2B cold calling.
- Generated own leads to increase sales.
- Appointment making for the sales team.
- Liaising with corporate clients, their buyers and solicitors for each party.
- Arranged advertisements promoting businesses for sale.
- Contacted each of the clients at least once a month with progression reports.
- All general admin duties.
Sales advisor progressing to Counter Manager
Lancome Cosmetics
11.2001 - 06.2003
- Merchandised the counter
- Full responsibility for hitting the sales targets
- Control of all stock and returns
- Performed makeovers and facials
- Compete against other brands
- Up sell
- Doing daily, weekly and monthly figures as counter administration
- Trained new staff members, improving overall team performance.
- Built strong relationships with customers for repeat business and handled all customer complaints to an agreed resolution
Education
Diploma - Ear Piercing
Bolton College
GCSEs -
Walkden High School
Skills
- Teamwork
- Dealing with clients effectively and professionally
- Extremely Organised
- Can work to deadlines
- Professional
- Proactive and dedicated
- Self-motivated
- Networking skills
- Team training
- Relationship-building and management
Timeline
Office manager
Scalp Solutions Ltd
11.2023 - Current
Client Retention Specialist
RRG Toyota
11.2020 - 11.2023
Account Manager
Arval- BNP Paribas
11.2017 - 03.2020
Procurement/Helpdesk Analyst & Account Manager
Stagecoach Services
04.2008 - 11.2017
P.A
Recruitment Software Solutions
05.2007 - 04.2008
Telesales/ Telemarketing Executive
Portakabin Ltd
07.2006 - 05.2007
Sales Administrator
Conquest Ltd
08.2005 - 02.2006
Sales Executive
Knightsbridge Business Sales PLC
07.2003 - 08.2005
Sales advisor progressing to Counter Manager
Lancome Cosmetics
11.2001 - 06.2003
Diploma - Ear Piercing
Bolton College
GCSEs -
Walkden High School
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