Hayley Everett
Darlington,England
Summary
Compassionate care professional with extensive experience in personal care, medication administration, and clinical support, including PEG feeding and tracheostomy care. Proficient in supporting individuals with dementia and disabilities, effectively managing challenging behaviours and complex brain injuries. Strong communication and interpersonal skills enhance care planning, safeguarding, and record-keeping. Reliable and patient, with a full clean UK driving license, capable of working independently or as part of a team in dynamic environments.
Overview
1
1
Language
11
11
years of post-secondary education
20
20
years of professional experience
Work history
Personal Assistant
J&D MacPhail
Stockton-on-Tees
2024.05 - Current
- Administer medication, feeds and fluids for a gentleman with a traumatic brain injury.
- Monitor observations and intervene promptly when changes require action.
- Maintain accurate record keeping across shift handovers.
- Collaborate with care teams and health professionals involved in client care.
- De-escalate situations when clients become overwhelmed or aggressive.
- Follow agreed care plans while managing client behaviour calmly and safely.
- Advocate for client needs, keeping health and wellbeing central to decisions.
- Demonstrate real-time problem solving and agile judgment during shifting mood changes.
Healthcare Assistant
Apollo Home healthcare
Doncaster
2020.04 - 2024.05
- Delivered specialised clinical care, including tracheostomy care, catheterisation, ventilator/CPAP support, and use of oxygen and suction equipment.
- Delivered high-quality, person-centred care, supporting patients with daily living activities while preserving dignity and independence.
- Administered medication in line with MAR charts and monitored patient conditions, promptly reporting concerns.
- Assisted with mobility, using safe handling techniques, hoists, and wheelchairs.
- Maintained accurate care records to ensure continuity across multidisciplinary teams.
- Supported hydration, nutrition (including PEG/jej feeding), and monitored fluid balance.
- Provided emotional support and encouraged engagement in social and rehabilitative activities.
- Maintained high standards of hygiene, infection control, and patient safety.
- Communicated effectively with families, nurses, and healthcare professionals.
Support Worker
Neurocase Management UK
2019.03 - 2019.12
- Assisted a 10 year old boy who suffered a brain injury at birth, resulting in cerebral palsy, epilepsy and a floppy larynx. The client was non verbal and non mobile. Assistance was required in every aspect of their care. The client was hoist only, peg fed, needed suction and ventilated in the evenings. During my time here i also accompanied the client to school, the family home, appointments and on days out. I was also responsible for general housekeeping within the clients areas and administered medication.
Waitress
The Brinkburn Pub And Grill
Darlington
2016.01 - 2017.01
- While working here duties included preparing tables, general bar work, serving meals and cleaning.
- Improved customer experience through consistent front-of-house presence and responsive communication.
Checkout Operative
Asda
Darlington
2012.01 - 2013.01
- Served customers during the Christmas period in store aisles.
Rotated stock and replenished shelves to keep products fresh.
Cashed up the till and maintained a tidy, clean workspace.
Home Carer
Allied HealthCare Group
Darlington
2010.01 - 2011.01
- Provided personal hygiene assistance, meal preparation, and medication support for clients.
- Management Of Medications
- Dementia
- Moving + Handling
- Person centered Learning
- Communicating Effectively
- Food Hygiene
- First Aid Including Basic Life Support
- Safety At Work
- Core Skills
Retail Assistant
Scott's Clothing Store
Darlington
2009.01 - 2010.01
- Improved retail readiness by maintaining clothing and stock standards consistently. Serve customers, process deliveries, and handle till cash-up tasks daily.
Varied
Work Placements
Darlington
2008.01 - 2010.01
- Springfield Resource Centre - Adults with learning disabilities.
- The Grange Care Home - Elderly residential care (Dementia unit).
- Springfield Care Home - Elderly residential care.
Waitress
Freemasons Hall
Darlington
2008.01 - 2010.01
- Worked evening shifts at Freemasons Hall with pot washing duties, Bar work and silver service.
Waitress
Shuttle And Loom
Darlington
2007.01 - 2010.01
- Prepare tables, make desserts, clean workstations, and support customer service duties.
Education
Access To Higher Education Diploma - Health
Darlington College
2014.01 - 2015.01
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Darlington College
2009.01 - 2009.01
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Darlington College
2008.09 - 2011.09
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Darlington College
2008.01 - 2010.01
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Haughton Comprehensive School
2003.01 - 2008.01
Skills
Transferable skills:
- Strong communication, interpersonal and observational skills
- Team collaboration, with ability to work independently and use initiative
- Time management
- Organisation and multitasking
- Building trust with clients and their families
- Customer service
- Working in fast-paced environments
- Safeguarding awareness
- Working with challenging behaviour
- Supporting vulnerable individuals (children and adults)
- Reliability
- Housekeeping & maintaining safe environments
- Cash handling & tills
- Full clean UK driving licence
Care-specific / technical skills:
- Personal care
- Medication administration
- PEG feeding
- Tracheostomy care and clinical support
- Moving & handling (hoist trained)
- Dementia and disability support
- Complex brain injury support
- Care planning and record keeping
- First aid and basic life support
Languages
English
References
References available upon request
Work preference
Work Type
Part timeTimeline
Personal Assistant
J&D MacPhail
2024.05 - Current
Healthcare Assistant
Apollo Home healthcare
2020.04 - 2024.05
Support Worker
Neurocase Management UK
2019.03 - 2019.12
Waitress
The Brinkburn Pub And Grill
2016.01 - 2017.01
Access To Higher Education Diploma - Health
Darlington College
2014.01 - 2015.01
Checkout Operative
Asda
2012.01 - 2013.01
Home Carer
Allied HealthCare Group
2010.01 - 2011.01
Retail Assistant
Scott's Clothing Store
2009.01 - 2010.01
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Darlington College
2009.01 - 2009.01
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Darlington College
2008.09 - 2011.09
Varied
Work Placements
2008.01 - 2010.01
Waitress
Freemasons Hall
2008.01 - 2010.01
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Darlington College
2008.01 - 2010.01
Waitress
Shuttle And Loom
2007.01 - 2010.01
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Haughton Comprehensive School
2003.01 - 2008.01