HAYLEY DOLLMAN

• Maintained accurate, up-to-date documents and records for smooth-running of the office processes.
• Carefully managed communication between tenants, landlords, to optimise completion speed.
• answering calls and emails effectively
• booking in maintenance jobs with contractors
• property inspections and viewings
• day to day running of the office
• maintaining good customer service

• Offered learning-through-play activities, stimulating physical, mental and social development.
• Maintained exceptional levels of cleanliness and hygiene to best protect children's health and safety.
• Supervised children's play at home and in external settings, ensuring their physical safety at all times.
• preparing food
• updating parents with progress reports

• general office skills
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.-
• Liaising with customers within the office and via telephone and email
• Creating a good rapport with clients new and old
• Keeping all property details and photos updated on systems
• Answering calls and booking in clients
• House viewings with clients
• Notary appointments to complete property sales
• Creating invoices
• Meeting with developers of new properties to bring to the business
• Updating systems, Excellent Telephone skills
• Excellent administration skills

Assisting teacher in lessons

1-1 with students

reading

Organising the classroom

helping children in lessons

keeping the classroom safe and clean

helping with physical education lessons

• Resolving customer queries and complaints via telephone or letter
• Good soft skills- communicating with distressed clients, resolving issues
• Learning new specialist software and systems used in my day to day job
• Maintaining a polite and positive manner to customers via the telephone
• Ensuring great time management to ensure complaints were resolved within the time frame
• Communicating with overseas staff in Manila India to resolve bigger complaints
• Practicing good health and safety within the work place and attending regular workshops
• Communication via telephone to customers
• Ensuring customer detail security
• Inputting and updating data on systems

• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maintained bar stocks, replenishing daily as necessary.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• waitressing tables

• admin duties
• data entry
• updating systems
• dealing with fraudulent cheques and credit cards
• answering telephone and emails
• Contributed to fraud awareness training materials and publicity campaigns.