Hayley Dixon
Ashford,Kent
Summary
Professional with over 15 years in health care, skilled in engaging individuals from diverse backgrounds. Proven ability to manage challenging behaviours while maintaining effective communication and sensitivity. Strong problem-solving skills and composure under pressure enhance customer awareness and strategic planning. Expertise in team building and public relations drives organizational success.
Overview
23
23
years of professional experience
2005
2005
years of post-secondary education
Work history
Endoscopy Co-Ordinator
East Kent Hospitals University Foundation Trust
Ashford, Kent
2023.01 - Current
- Executed daily tasks with accuracy and efficiency.
- Acquired new skills to enhance productivity.
- Scheduled patients for procedures promptly.
- Completed assignments within stringent deadlines.
- Displayed respect and friendliness while assisting others.
- Managed customer service interactions effectively, addressing challenging situations.
- Utilised Microsoft Word and software tools for document creation and communication.
- Employed critical thinking to assess issues and make informed decisions.
- Consistently arrived on time, prepared for immediate tasks.
- Welcomed patients courteously.
- Exhibited respect and willingness to assist as required.
Cataract Clinic Assistant
New Hayesbank
Ashford, Kent
2016.11 - 2026.03
- Conducted preliminary tests on patients.
- Assisted healthcare professionals with minor medical procedures to enhance patient care.
- Coordinated with multi-disciplinary teams to contribute to recognised patient care initiatives.
- Reported patient condition changes and collaborated with care teams to ensure continuity of care.
- Clarified surgical procedures to aid patients and families in emotional and physical preparation.
- Facilitated a smooth patient flow within the clinic.
- Reassured patients to alleviate anxiety.
- Maintained electronic health records to ensure accuracy of patient information.
- Managed sensitive situations with distressed patients calmly and professionally, fostering a positive clinic environment.
- Engaged in regular training sessions to remain informed of best practices in clinical assistance.
- Supported healthcare staff during peak periods by assuming additional responsibilities as required.
Endoscopy Healthcare Assistant
NHS
Ashford, Kent
2010.01 - 2023.01
- Supported consultants and nursing staff in delivering patient care.
- Collaborated with nurses to enhance recovery processes for patients.
- Monitored patients' vital signs with precision for reliable data collection.
- Maintained thorough records of patient progress to assist medical staff in treatment planning.
- Ensured patient confidentiality adhered to data protection regulations established by NHS.
- Enforced infection control protocols to promote a safe environment for patients and staff.
- Facilitated communication between patients and healthcare professionals to improve service delivery.
- Trained staff on how to Decontaminate and Maintain Endoscopes effectively.
Barmaid
The Albion
Ashford, Kent
2003.05 - 2012.03
- Managed challenging situations calmly, ensuring prompt resolution of issues to enhance patrons' satisfaction.
- Created a welcoming atmosphere through courteous interactions and efficient service.
- Supported sales growth with effective upselling techniques for premium spirits and cocktails.
- Ensured cleanliness standards to maintain an inviting and hygienic bar environment.
- Developed regular clientele through strong interpersonal skills and comprehensive product knowledge.
- Identified signs of intoxication in guests, refusing service when necessary to uphold safety compliance.
- Facilitated cash register operations to ensure accurate financial transactions.
- Verified identification to prevent underage drinking in accordance with legal requirements.
- Executed closing duties to prepare the venue for operations the following day.
- Operated till and managed cash accurately while balancing receipts at the end of shifts.
Education
E - Learning - Health Care
East Kent Hospitals
Ashford, Kent 2016.05 -
Functional Skills - Maths
East Kent Hospital
Ashford, Kent 2021.04 - 2021.07
NVQ Level 2 - Clinical Health Care Support
East Kent Hospitals
Ashford, KentCity & Guilds - Care & Maintenance of Endoscopes
Fuji Film
Ross on Wye, Herefordshire 2016.06 - 2016.06
GCSEs - English & Maths
Gateway
Ashford, Kent 2008.06 - 2008.08
A-Levels -
The North School
Ashford, KentGCSEs -
The North School
Ashford, Kent 1992.01 - 1998.01
Skills
- Ability to relate to people from a wide variety of backgrounds
- Coping with challenging behaviours
- Communicating with tact and sensitivity
- Ability to remain calm under pressure
- Customer awareness
- Problem-solving
- Calm under pressure
- Communication skills
- Team building
- Strategic planning
- Resourcefulness
- Public Relations
- Knowledge of Microsoft, Sunrise, PAS/ Allscripts , Theaterman, e-Referrals,
Affiliations
- Reading
- Gardening
- Family
- Socialising
- Genealogy
- Cooking
Timeline
Endoscopy Co-Ordinator
East Kent Hospitals University Foundation Trust
2023.01 - Current
Functional Skills - Maths
East Kent Hospital
2021.04 - 2021.07
Cataract Clinic Assistant
New Hayesbank
2016.11 - 2026.03
City & Guilds - Care & Maintenance of Endoscopes
Fuji Film
2016.06 - 2016.06
E - Learning - Health Care
East Kent Hospitals
2016.05 -
Endoscopy Healthcare Assistant
NHS
2010.01 - 2023.01
GCSEs - English & Maths
Gateway
2008.06 - 2008.08
Barmaid
The Albion
2003.05 - 2012.03
GCSEs -
The North School
1992.01 - 1998.01
NVQ Level 2 - Clinical Health Care Support
East Kent Hospitals
A-Levels -
The North School