Hayley Diamond Massala
London,London , United Kingdom
Summary
Charterd Institute of Building (CIOB)
- Active student member committed to professional development within the construction industry
- Engage with industry resources and best practice guidance while developing knowledge of the profession
AWARD
Worshipful Company of Chartered Surveyors Award
Overview
2
2
Languages
2
2
years of professional experience
Work History
Front of House Team Member
Zizzi
Oxfordshire
08.2025 - 06.2026
- Resolved customer enquiries and complaints with empathy and professionalism, ensuring timely solutions.
- Managed multiple priorities effectively, sustaining professionalism under pressure.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Maintained cleanliness and organisation in dining and service areas, supporting compliance with health and safety regulations.
Front of House Team Member
Birdie's Battersea
London, United Kingdom
08.2024 - 12.2024
- Built strong relationships with customers while maintaining high service standards.
- Assisted in delivering food and drinks to tables when required by bar and kitchen staff, completing during busy restaurant periods.
- Worked effectively within a team to ensure smooth day-to-day operations during busy periods.
- Advised customers on possible wait times and kitchen delays to manage expectations.
Project Management & Quantity Surveying Work Experience
Adair
London, United Kingdom
06.2024 - 06.2024
- Completed week-long placement, gaining practical experience in project management, quantity surveying, and building surveying.
- Developed understanding of project coordination and client communication, contributing to professional practice within construction industry.
- Attended project meetings, observing collaboration between project teams and consultants to enhance understanding of project dynamics.
- Participated in site visits to assess building defects, observe surveying techniques and understand project delivery processes.
Education
BSc (Hons) - Construction Project Management
Oxford Brookes University
Oxford, OXF01-2028
A Levels - French, Sociology and English Literature
St Saviour's & St Olave's Sixth Form
London, United Kingdom01-2024
GCSEs - GCSE
St Saviour's & St Olave's School
London, United Kingdom01-2021
Skills
- AutoCAD
- Revit
- Building Information Modelling (BIM)
- Asta Powerproject (Project Scheduling & Planning)
- Microsoft Excel
- Microsoft Word
SOFT SKILLS
- Communication
- Teamwork
- Time Management
- Organisation
- Problem Solving
- Leadership
- Adaptability
- Analytical Thinking
- Attention to Detail
Languages
English
Proficient
C2
French
Proficient
C2
Volunteering
- Research Team Member, Bridging Divides Research Project - King's College London, 2024-01-01, Present, Member of an interdisciplinary research team investigating factors influencing women's mental health., Collaborate with researchers through discussions and research activities., Developed analytical thinking, teamwork and communication skills through collaborative research.
- Volunteer, Embassy of Cameroon - Support the organisation and delivery of Cameroon's National Day celebrations and official embassy events., Assist with event coordination, guest management and ensuring events run smoothly., Represent the Embassy professionally while working alongside staff, volunteers and invited guests.
Timeline
Front of House Team Member
Zizzi
08.2025 - 06.2026
Front of House Team Member
Birdie's Battersea
08.2024 - 12.2024
Project Management & Quantity Surveying Work Experience
Adair
06.2024 - 06.2024
BSc (Hons) - Construction Project Management
Oxford Brookes University
A Levels - French, Sociology and English Literature
St Saviour's & St Olave's Sixth Form
GCSEs - GCSE
St Saviour's & St Olave's School