Hayley Chapman

• Improved room appearance by detailed dusting and vacuuming tasks.
• Delivered top-quality service by promptly addressing any specific cleaning requests from clients.
• Reported any damage found during routine cleans; ensured quick repairs or replacements as necessary.
• Ensured hygienic conditions by regular deep cleaning of kitchen and bathroom areas.
• Ensured safety standards through correct usage of cleaning chemicals and equipment.
• Conducted inventory checks on cleaning supplies, ensuring stock availability when needed.
• Assisted with waste management duties, promoting an eco-friendly image of the establishment.
• Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in operation area.
• Provided sanitary conditions by disinfecting high-touch surfaces regularly.
• Maintained cleanliness of office spaces for a healthy work environment.
• Adhered to health regulations through consistent use of gloves, masks and other protective wear during tasks.
• Supported other staff members during large-scale cleaning projects for smooth execution.
• Upheld professional demeanour when interacting with clients, contributing to positive company image.
• Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
• Polished furniture and fittings for a sleek look in corporate settings.
• Emptied and cleaned trash cans following procedures.
• Spot cleaned and sanitised high-touch areas.
• Safely stored cleaning solutions, equipment and chemicals.
• Followed health and safety guidelines to properly dispose of waste and toxic materials.
• Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
• Worked quickly to complete cleaning within allotted timeframes.
• Restocked, refreshed and sanitised bathroom facilities.
• Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
• Kept floors clean with regular sweeping, vacuuming and mopping.
• Used correct procedures to clean floors, communal areas and work spaces.
• Followed health and safety standards governing correct use of chemicals.
• Conducted thorough venue inspections to accurately identify cleaning needs.

• Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
• Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
• Kept communal areas tidy and well-organised for optimal functionality.
• Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
• Spot cleaned and sanitised high-touch areas.
• Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
• Achieved spotless results within working timeframes to meet client needs.
• Sanitised communal touchpoints for optimum worker and visitor health and wellness.

Due to being a single Mum, I had to give up work to take on the full-time role of staying witn my son before he was able to start school

Worked at the hotel a few months after giving birth.

• Managed laundry process, washing, drying, folding laundry; changing beds.
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• Created welcoming atmosphere with regular dusting and vacuuming of rooms.
• Made beds daily to ensure a neat bedroom area.
• Completed deep cleaning tasks resulting in a germ-free environment.
• Meet guests' needs by delivering top-notch hospitality services during their stay.
• Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
• Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
• Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
• Serviced bathrooms with fresh supplies and regular cleaning.
• Maintained clean, safe environments for guests and staff, strictly following infection control policies.
• Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
• Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
• Interacted positively and professionally with residents, maintaining excellent service standards.
• Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
• Meticulously vacuumed, dusted and tidied guest rooms.
• Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.

• Exceeded targets consistently without compromising on quality of service provided to clients.
• Managed high volume of calls daily for prompt service delivery.
• Assisted customers to understand complex information using simple language.
• Deescalated tense situations with calm, patient communication style.
• Proficiently navigated difficult conversations, ensuring customer retention and loyalty.
• Maintained confidentiality and discretion with sensitive personal information of callers at all times.
• Enhanced customer satisfaction by swiftly resolving queries and issues.
• Demonstrated exceptional understanding of company products and services, resulting in informed client interactions.
• Showed resilience under pressure, handling challenging situations with composure.
• Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
• Processed and actioned high number of calls during busy periods.
• Listened actively to caller concerns, questions and priorities.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Navigated stressful and unpredictable situations with calm and collected approach.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.
• Handled customer queries focused on first-call resolution.
• Transferred calls and provided accurate information to callers professionally and courteously.
• Followed up on queries within agreed timeframes to provide detailed response.
• Operated switchboards, answering and forwarding incoming telephone calls.

• Promoted safety through checking household appliances to prevent potential hazards.
• Managed laundry process, washing, drying, folding laundry
• Created welcoming atmosphere with regular dusting and vacuuming of rooms.
• Made beds daily to ensure a neat bedroom area.
• Completed deep cleaning tasks resulting in a germ-free environment.
• Meet guests' needs by delivering top-notch hospitality services during their stay.
• Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
• Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
• Serviced bathrooms with fresh supplies and regular cleaning.
• Maintained clean, safe environments for guests and staff, strictly following infection control policies.
• Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
• Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
• Communicated with other staff to determine best use of resources and guest care.
• Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
• Meticulously vacuumed, dusted and tidied guest rooms.

Worked at 3 branches (Farnborough/Tonypandy/ Llanelli) while living at home and staying in Wales for University studies.

• Demonstrated strong attention to detail during cash handling tasks, ensuring accuracy at all times.
• Worked collaboratively within a team setting, fostering a positive work atmosphere.
• Processed returns and exchanges following store policy, resulting in satisfied customers.
• Processed payments efficiently to minimise waiting times for customers.
• Provided support during stock replenishment tasks ensuring availability of products for customers at all times.
• Developed strong rapport with customers through active listening skills and empathetic responses.
• Upheld store cleanliness standards, contributing to a pleasant shopping environment.
• Assisted customers in locating products, improving shopping experience.
• Performed end-of-day balancing procedures on tills accurately without discrepancies.
• Adhered strictly to company policies regarding payment processing and security protocols.
• Provided excellent customer service by maintaining a friendly and approachable demeanour.
• Offered product recommendations based on customer needs and preferences.
• Managed till operations effectively whilst keeping accurate transaction records.
• Handled high-volume customer interactions with patience and professionalism.
• Resolved customer complaints successfully, promoting positive brand image.
• Completed opening and closing procedures each day.
• Greeted customers entering store and responded promptly to customer needs.
• Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
• Reduced customer wait times through optimised checkout processes.
• Helped meet business needs by working extra shifts.
• Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
• Used POS register system to total values and complete cheque, card, or mobile payments.