Hayley Carswell
Dover,Kent
Summary
Caring, reliable and hardworking professional with several years of experience in education and customer-facing environments. Experienced in building positive relationships, communicating effectively with people from a wide range of backgrounds, and providing friendly and respectful support. Strong team-working, organisational and problem-solving skills, with a positive attitude and the ability to remain calm and professional in busy situations. Reliable, approachable and willing to take initiative, with a strong commitment to providing excellent service and ensuring people feel welcomed and valued. Now looking to bring these skills to a Store Colleague role at Tesco while learning new skills and contributing positively to the team.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Phonics Intervention Leader, School Librarian & Me
Turner Schools
09.2015 - Current
- Provide one-to-one student support by adapting approach for comfort and inclusion.
- Build positive, trusting student relationships through consistent encouragement, reassurance, and emotional support.
- Support vulnerable students, including foster care children, through tailored pastoral care.
- Listen to students patiently, responding with understanding and respect.
- Collaborate with teachers and colleagues to support individual needs effectively.
- Follow safeguarding and confidentiality procedures when handling sensitive information and concerns.
- Deliver one-to-one phonics and reading interventions, monitoring progress consistently and records accurately.
- Manage range of responsibilities while remaining calm, organised, and approachable.
Fronf of House Team leader
Beefeater
01.1999 - 01.2020
- Welcome customers and provide friendly, professional service assistance throughout interactions.
- Handled enquiries, concerns, and complaints calmly through attentive listening and problem resolution.
- Adapt communication style for varied audiences, channels, and situational contexts.
- Support and supervise colleagues during busy periods to maintain effective teamwork.
- Worked in fast-paced environment, managing multiple responsibilities under high performance standards.
- Follow workplace procedures, maintain organised and safe environment, escalate concerns.
Education
GCSEs - GCSE
Astor College
Dover, KEN1986
Skills
- Compassionate and caring approach
- One-to-one support
- Supporting people with different needs
- Communication and active listening
- Patience and empathy
- Safeguarding and confidentiality
- Building trusting relationships
- Teamwork and collaboration
- Recognising and reporting concerns
- Following procedures and instructions
- Organisation and accurate record keeping
- Calm under pressure
Certification
- Safeguarding
- First Aid
- Manual Handling
Timeline
Phonics Intervention Leader, School Librarian & Me
Turner Schools
09.2015 - Current
Fronf of House Team leader
Beefeater
01.1999 - 01.2020
GCSEs - GCSE
Astor College