Summary
Overview
Work history
Education
Skills
Timeline
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Hayley Broxton

Paignton,Devon

Summary

Target-driven Sales Executive with a proven track record in increasing revenue, expanding client base, and maximising market share. Expert in CRM software, search engine optimisation, and strategic selling. Skilled in sales process management, pricing and contract negotiations, and customer onboarding. Adept at cross-selling and upselling while maintaining excellent telephone etiquette and client engagement. Committed to achieving team sales goals and delivering exceptional customer service KPI indicators.


Overview

17
17
years of professional experience

Work history

Internal sales executive

Rexel UK Limited
Paignton, Devon
07.2018 - Current
  • Fostered a positive customer experience with exceptional service skills.
  • Tracked market trends; adjusted sales strategies accordingly.
  • Maintained strong relationships with key accounts to ensure ongoing business.
  • Participated in regular training sessions, staying current on industry developments.
  • Provided detailed product knowledge to customers, supporting informed purchasing decisions.
  • Responded promptly to customer inquiries, improving brand reputation.
  • Generated new business opportunities through effective networking and relationship building.
  • Managed high volume of inbound sales calls for improved productivity.
  • Utilised CRM software, enhancing lead management and follow-up.

Customer sales advisor

RDL Meters LTD
Paignton, Devon
04.2014 - 06.2019
  • Achieved high sales targets with outstanding product knowledge.
  • Advised customers on suitable products to meet their needs.
  • Handled customer complaints for swift resolution.
  • Resolved disputes diplomatically with a calm and composed demeanour.
  • Drove revenue growth by making customers aware of current promotions and applying effective cross-selling strategies.
  • Demonstrated product usage and features to customers.
  • Identified discrepancies in stocks through regular inventory management.
  • Explained establishment policies to customers and offered advice on selections.
  • Provided after-sales support, ensuring customer loyalty and repeat business.

Bar staff Licence holder

The Spinning Wheel Inn
Paignton, Devon
01.2009 - 03.2014
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw daily operations to achieve high productivity levels.

Education

GCSEs -

Our Lady And St Chad RC School
Wolverhampton

Skills

  • CRM Software proficiency
  • Search Engine Optimisation
  • Sales process management
  • Strategic selling
  • Margin adjustments
  • Telephone etiquette
  • Customer onboarding
  • Pricing and contract negotiations
  • Telesales
  • Email Marketing
  • Client engagement
  • Account management
  • Cross-selling and upselling
  • Target-driven Sales Executive adept at increasing revenue, increasing client base and maximising company market share Talented at identifying sales opportunities and presenting key features of products to clients Successful at delivering team sales and customer service KPI indicators

Timeline

Internal sales executive

Rexel UK Limited
07.2018 - Current

Customer sales advisor

RDL Meters LTD
04.2014 - 06.2019

Bar staff Licence holder

The Spinning Wheel Inn
01.2009 - 03.2014

GCSEs -

Our Lady And St Chad RC School

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Hayley Broxton