Hayley Brown
Summary
Professional individual with outstanding organizational skills and a proactive approach. Demonstrates strong communication and interpersonal abilities, thriving in both team-oriented and independent environments. Consistently achieves results under pressure while adhering to tight deadlines. Maintains a positive and professional demeanor in all circumstances.
Overview
27
27
years of professional experience
Work History
Pre-School Practitioner
Holy Redeemer Pre School
Sidcup, Kent
01.2021 - 08.2026
- Maintained meticulous records of children's attendance, incidents, and daily activities in compliance with regulatory standards.
- Developed child language skills through storytelling, role play and songs.
- Encouraged learning and development through play, activities and teaching.
- Collaborated with parents and guardians, providing regular updates on child development and well-being.
- Coordinated and planned activities which kept children engaged and entertained throughout the day.
- Monitored children's progress, identifying areas for additional support and tailoring activities to individual needs.
- Participated in staff meetings and professional development courses to improve practice.
- Facilitated a safe and nurturing environment, adhering to health and safety guidelines.
- Prepared learning materials and set up educational displays to enhance the learning experience.
- Supported children's personal care needs, respecting their dignity and fostering independence.
- Managed classroom behaviour effectively, implementing positive reinforcement strategies.
- Forged positive, trusting relationships with children, parents and coworkers.
- Conducted regular observations and assessments to monitor children's progress and identify areas for improvement.
Voluntary nursery assistant
Chatsworth Infant School
Sidcup, Kent
02.2019 - 06.2019
- Voluntary work to gain experience and to enable me to progress with my course and career as a nursery assistant.
- Kept children safe and secure at all times.
- Monitored children's interactions with others, encouraging sharing and cooperation in safe environment.
- Led children to clear up after activities to maintain clean, safe and orderly environment.
Voluntary nursery assistant
Purple Willows Day Nursery and Pre-School
Sidcup, Kent
09.2018 - 02.2019
- Voluntary work to gain experience and to enable me to progress with my course and career as a nursery assistant.
- Kept children safe and secure at all times.
- Followed strict safeguarding policies and procedures, maintaining health and safety of children and staff.
- Monitored children's interactions with others, encouraging sharing and cooperation in safe environment.
- Supported children's learning and development through engaging activities and play, fostering an environment of creativity and growth.
- Kept children safe and secure by supervising activities and removing dangerous objects.
- Monitored children's progress and behaviour, reporting any concerns to nursery management in a timely manner.
Carer
Home Instead Senior Care
Beckenham, Kent
06.2017 - 12.2017
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Carried out personal care tasks, including meal assistance, toileting and mobility support.
- Engaged in respectful communication, respecting the dignity of those in care.
- Assisted clients with domestic tasks, grocery shopping and pet care.
- Informed supervisors of key changes in client conditions and behaviours.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
Personal Assistant to the Director
Multiplex Construction Europe Limited
London
11.2014 - 05.2017
- Coordinated maintenance and IT support for the Director's office, reducing downtime and enhancing productivity.
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
- Oversaw procurement of office supplies, negotiating with suppliers to achieve cost savings without compromising quality.
- Streamlined communication channels between the Director's office and department heads, facilitating smoother operations.
- Updated company policies and procedures manual, ensuring compliance with current legislation and best practices.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Managed complex diaries, scheduled meetings, and coordinated travel arrangements for senior executives to optimise their time efficiently.
- Coordinated events and conferences, from venue selection to attendee management, ensuring successful execution and positive feedback.
- Developed and implemented filing systems, both electronic and paper-based, to improve office organisation and efficiency.
- Oversaw maintenance of office equipment and facilities, liaising with contractors to ensure a safe and efficient working environment.
- Took messages from clients and relayed them to relevant staff promptly.
- Assisted associated departments with clerical and administrative support.
- Provided comprehensive support to new staff, including organising induction programmes and mentoring, to ensure seamless integration into the team.
- Helped staff with special projects by setting up schedules and organising resources.
- Photocopied and printed documents on behalf of clerical support teams.
- Connected with professionals in outside offices and distant locations to coordinate work.
- Used technical and detailed information to prepare comprehensive reports.
- Sourced vendors for supply, office equipment and facilities maintenance needs.
- Liaised with internal and external stakeholders to foster positive relationships and facilitate smooth communication channels.
- Arranged supplies and spaces for staff meetings and trips.
Project Secretary and Foundation Representative
Lend Lease
London
09.2006 - 07.2014
- Handled emails and written business correspondence on behalf of senior office staff.
- Scanned and photocopied documents for office team members.
- Worked with Microsoft Word and Google Docs to complete word processing tasks.
- Kept stationery and office supplies well stocked to meet operational need.
- Prepared meeting spaces and equipment for events and presentations.
- Updated shared calendars with accurate meeting and event information.
- Coordinated and booked meetings, conferences and client appointments for managers.
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
- Maintained digital and physical filing systems following practices for organisation and information protection.
- Collated and organised business documents within orderly systems.
- Liaised with clients, stakeholders and suppliers to take messages or personally handle issues.
- Processed expense claims and invoices related to project activities, adhering to budget constraints.
- Facilitated the onboarding process for new project team members, providing essential project materials.
- Maintained a comprehensive database of project contacts, including clients, suppliers, and contractors.
- Liaised with external suppliers and contractors to gather project-related information and updates.
Receptionist
Tuckerman Chartered Surveyor
Westminster
11.2005 - 06.2006
- Welcomed guests and clients in friendly, positive manner.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Communication Assistant
Bank of New York
Docklands
09.2003 - 11.2005
- Date stamping all incoming documents
- Arranging documentation into sub folders
- Scanning all legal and finance documentation onto the system for the correct departments to process
- Inputting all cheques to a deadline to ensure investments were dealt with by the same day
Administration Assistant
Spectrum Fine Jewellery
Hatton Garden
07.2000 - 01.2003
- Skilfully repaired damaged jewellery, including resizing rings, re-setting stones, and soldering broken chains.
- Designed custom jewellery pieces to meet client specifications, incorporating precious metals and gemstones.
- Offered jewellery valuation services for insurance purposes, providing detailed documentation for clients.
- Secured precious stones in retaining prongs and ridges, smoothing and checking final settings to ensure design specifications were met.
- Tracked price trends to develop data-driven procurement strategy.
- Developed strong relationships with key suppliers, leading to earlier access to new products.
- Managed inventory levels through strategic procurement planning, avoiding stock-outs and excess inventory.
- Represented organisation at trade shows, factories and product design events.
Filing Assistant
PricewaterhouseCoopers (PwC)
London Bridge
07.1999 - 07.2000
- Completed work to agreed standards and specifications.
- Maintained filing systems, both electronic and paper-based, ensuring quick retrieval of documents.
- Maintained organised and updated file systems for easy staff use.
- Handled confidential documents with discretion, adhering to data protection policies.
- Photocopied and printed documents for office team members.
- Entered and verified computer data to create reliable records.
- Supported staff with clerical tasks for well-maintained office administration.
Education
Diploma of Higher Education - Children's Learning and Development
Quest Training
NCSE CACHE Level 2 certificate - for the children and young people’s workforce
Learning and Enterprise College
BexleyGNVQ Intermediate - in Health & Social Care
Orpington College
KentGCSEs -
Crown Woods School
LondonSkills
- Communication skills
- Time management
- Record keeping
- Meeting coordination
- Office administration
- Client liaison
- Creative problem solving
- Customer service
- Positive attitude
- Multitasking efficiency
Custom
References are available upon request.
Timeline
Pre-School Practitioner
Holy Redeemer Pre School
01.2021 - 08.2026
Voluntary nursery assistant
Chatsworth Infant School
02.2019 - 06.2019
Voluntary nursery assistant
Purple Willows Day Nursery and Pre-School
09.2018 - 02.2019
Carer
Home Instead Senior Care
06.2017 - 12.2017
Personal Assistant to the Director
Multiplex Construction Europe Limited
11.2014 - 05.2017
Project Secretary and Foundation Representative
Lend Lease
09.2006 - 07.2014
Receptionist
Tuckerman Chartered Surveyor
11.2005 - 06.2006
Communication Assistant
Bank of New York
09.2003 - 11.2005
Administration Assistant
Spectrum Fine Jewellery
07.2000 - 01.2003
Filing Assistant
PricewaterhouseCoopers (PwC)
07.1999 - 07.2000
Diploma of Higher Education - Children's Learning and Development
Quest Training
NCSE CACHE Level 2 certificate - for the children and young people’s workforce
Learning and Enterprise College
GNVQ Intermediate - in Health & Social Care
Orpington College
GCSEs -
Crown Woods School