Hayley Bishop
Lisburn,LBC
Summary
An experienced Administrator with expertise in Customer Service and Credit Control, offering a diverse skill set. Trustworthy and reliable, pursuing excellence. Passionate about organising and streamlining operations while upholding high ethical standards. Self-motivated and reliable, with hybrid and remote work experience.
Overview
15
15
years of professional experience
Work History
Administrative Lead
Enna CIC
09.2023 - 10.2024
- Responding promptly and professionally to email enquiries from clients, partners and neurodivergent customers.
- Forwarding important emails to relevant team members to ensure timely follow up.
- Generating and sending invoices
- Credit control to pursue overdue balances.
- General bookkeeping, including managing and updating accountancy software (Quickbooks & Zoho Books).
- Completing documentation such as supplier forms and submitting them within specified deadlines.
- Organising and maintaining electronic filing systems on a shared Google Drive.
- Performing data entry tasks to update and manage internal databases.
- Organising and scheduling meetings.
- Responding to inbound sales queries, offering tailored recommendations for training.
- Updating and maintaining records on CRM platforms (Zoho & Hubspot).
- Processing booking forms and maintaining/updating online forms as required.
- Signposting clients outside of company remit and offering support as necessary.
Office Manager
Capers & Stickleberries Day Nurseries
06.2018 - 08.2023
- Processed high volumes of booking forms efficiently and accurately.
- Engaged with parents to resolve queries and complaints, ensuring a positive experience.
- Managed social media platforms, website content, and overall online presence.
- Oversaw admissions and maintained family records using online nursery management software (Parenta & Famly).
- Handled credit control duties and managed legal interventions when necessary.
- Managed financial transactions and procurement, including meal ordering and menu production.
- Monitored employee training records, scheduling mandatory training when certifications expired.
- Managed new employee enrolment, including document verification for DBS clearance.
Customer Service Representative
Essentra Security
10.2011 - 12.2013
- Processed customer orders received by post, phone, and email, ensuring timely fulfilment and adherence to strict deadlines.
- Managed product returns, issued credits, and resolved customer issues promptly to maintain high levels of satisfaction.
- Assisted in training new staff during a company merger, ensuring smooth integration of processes and team members.
- Liaised with warehouse operatives to resolve stock discrepancies, coordinate deliveries, and ensure accurate stock levels were maintained.
- Managed the team inbox, delegating enquiries to colleagues and other departments as necessary to ensure efficient workflow and timely responses.
Credit Controller
Vodafone UK
09.2009 - 09.2011
- Chased payments and implemented tailored payment plans to meet performance targets.
- Reconciled remittances and resolved billing disputes efficiently.
- Managed a ledger of over 50 key corporate clients.
- Attended meetings and conference calls, including travelling to meet high-profile clients in person.
Education
Level 2 Certificate in Understanding Autism
CACHE
05.2023
Acces To Higher Education
Banbury & Bicester College
07.2016
Level 3 Diploma in Customer Service
NVQ
06.2011
Level 2 NVQ Contact Centre Operations
EDEXCEL
03.2010
Level 2 Certificate For Teaching Assistants
NVQ
07.2009
Level 2 Certificate For Teaching Assistants
CACHE
09.2008
Level 1 Business Administration
NVQ
05.2005
Level 1 Certificate For IT Users
City & Guilds
04.2005
GCSE - GCSE's X 9
Emrys Ap Iwan
Abergele, United Kingdom08.2003
Skills
- Client Engagement: Skilled in managing enquiries, resolving queries and providing tailored support for clients
- Financial Management: Experienced in bookkeeping, invoicing, credit control, and managing ledgers for key clients
- Team Leadership: Proficient in task delegation and mailbox management, with leadership experience
- Administration: Strong in scheduling, record management, CRM updates and maintaining filing systems
- Event Management: Experience in organising charitable/non profit events
Accomplishments
At 18, volunteered in Poland for six months, teaching upper-intermediate English to adults and supporting local school children with their English skills.
Served as NCT committee chair in Banbury, organising events like the Nearly New Sale and contributing to the NCT newsletter. Also created a nonprofit infant swimming club, managing sessions for 15 families per term.
As a military spouse, regularly volunteers with the Army Welfare Service, organising events and creating a spouses committee. Curated a social media blog on military spouse life, with content published in Army and You. Produced a video used as a training tool by the Armed Forces Covenant team.
Timeline
Administrative Lead
Enna CIC
09.2023 - 10.2024
Office Manager
Capers & Stickleberries Day Nurseries
06.2018 - 08.2023
Customer Service Representative
Essentra Security
10.2011 - 12.2013
Credit Controller
Vodafone UK
09.2009 - 09.2011
Level 2 Certificate in Understanding Autism
CACHE
Acces To Higher Education
Banbury & Bicester College
Level 3 Diploma in Customer Service
NVQ
Level 2 NVQ Contact Centre Operations
EDEXCEL
Level 2 Certificate For Teaching Assistants
NVQ
Level 2 Certificate For Teaching Assistants
CACHE
Level 1 Business Administration
NVQ
Level 1 Certificate For IT Users
City & Guilds
GCSE - GCSE's X 9
Emrys Ap Iwan
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