Hayley Adams

• Divisionally aligned trainer for Mercedes-Benz, BMW, Mini, VW and Skoda.
• Successfully ran 2020 Sales Academy for VW, BMW, Mini and Skoda.
• Developed effective induction and training programs, modules and teaching aids for sales, aftersales, front of house, management and all other roles.
• Collated information on company objectives and employee deficiencies to assess and implement correct training needs.
• Reviewed effectiveness of programs and proposed updates to maximise outcomes to objectives set.
• Monitored employee progress, offering feedback to management on additional training requirements.
• Held conference calls and online training sessions using Microsoft Teams to accommodate on and off-site employees in addition to face to face training.
• Elevated team member performance while cultivating customer relationships with use of training modules such as emotional intelligence, soft skills, mindfulness, time management, customer excellence and Insights.
• One to one coaching sessions & career development clinics to support individuals growth within Company.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Educated management on successful approaches for enhancing policy implementation and enforcement, preventing legal issues involving employees.
• Managed recurring HR processes such as starter/leaver contracts, maternity, paternity, sickness, misconduct, investigations, grievance, TUPE, Redundancy and all other ER related cases.

• Worked closely with HR Manager, aiding HR improvements and strategy for continued development of best practices.
• Ensured accurate, efficient HR administration focused on recruitment and generalist ER support.
• Educated management on successful approaches for enhancing policy implementation and enforcement, preventing legal issues involving employees.
• Directed on-boarding and training for all new hotel employees each year, maintaining smooth company operations and production efficiency with skilled candidates.
• Recruitment and selection, managing job interviews, conducting exit interviews and leading on-boarding sessions.

• Used impeccable organisation and team management skills to deliver to busy treatment schedules.
• Furthered salon popularity and reputation through effective business development and marketing strategies.
• Recruited and trained high-performing, personable staff to meet first-class client care goals.
• Grew monthly treatment and retail sales through effective training and staff incentive schemes.
• Improved employee retention, with employee recognition programs, team building events and personal development.
• Responsible for P&L, forecasting & budgets.

100+ staff members

42 treatment rooms

63,000 guests each year

Responsible for overall running of the spa and the spa team.