Hayford Akowuah
Leicester,Leicestershire
Summary
Dynamic and customer-focused professional with proven experience in delivering exceptional customer service and achieving customer satisfaction. Skilled at resolving complex issues promptly, building strong relationships, and identifying revenue opportunities. Motivated team player with excellent communication, problem-solving, and analytical abilities. Proficient in Office 365 applications and adept at managing customer accounts to meet service level agreements
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Digital Echoes
Leicester, Leicestershire
01.2023 - Current
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Collaborated with sales team to maximise product visibility and sales.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Client relationship manager
HCL Workforce
London , City of London
08.2019 - 01.2023
- Fostered client loyalty by maintaining regular contact, addressing concerns promptly.
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Interpreted customer needs to provide tailored advice on suitable products and services.
- Conducted quarterly reviews, improving service delivery standards.
- Facilitated successful product launches, strengthening client trust.
- Serviced high-profile accounts, reinforcing company reputation in the industry.
Education
Master of Arts - Design Management and Entrepreneurship
De Montfort University
Leicester 10.2017 - 07.2019
Bachelor of Arts - Business Entrepreneurship and Innovation
De Montfort University
Leicester 09.2014 - 07.2017
Skills
- Problem-solving
- Relationship Management
- Conflict Resolution
- Microsoft Office
- Outstanding customer service
- Jira
- Analytical
- Customer needs analysis
- Written and verbal communication skills
- Customer sales support
- Empathy understanding
Affiliations
- Volunteering at Church - Leicester PIWC
- Playing Football with my local Team - Brookside Athletics
- Meeting people and Travelling
Languages
English
Fluent
Ghanian - Akan/Twi
Fluent
Certification
Certificate in Translation - Akan Twi
BCS Certificate in Business Analysis - In Progress
References
References available upon request.
Timeline
Customer Service Representative
Digital Echoes
01.2023 - Current
Client relationship manager
HCL Workforce
08.2019 - 01.2023
Master of Arts - Design Management and Entrepreneurship
De Montfort University
10.2017 - 07.2019
Bachelor of Arts - Business Entrepreneurship and Innovation
De Montfort University
09.2014 - 07.2017
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