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Haydon Brown
London,Orpington
Summary
Results-driven Sales Professional experienced in customer service, retail leadership and residential property sales. Achieved consistent target exceedance through dependable leadership, resilience and a commitment to continuous improvement. Focused on building strong relationships, fostering team development and delivering exceptional results for clients and employers.
Overview
7
7
years of professional experience
Work History
Team Sales Manager
Dexters Estate Agents
London, Blackheath
2025.09 - 2026.05
- Delivered standout sales results, earning an award as End of Quarter Top Sales Consultant of 2025 for achieving the highest number of completed units across the company.
- Advanced revenue generation by managing lead generation and sales progression pipelines daily.
- Enhanced branch performance by developing sales negotiators and trainees to consistently achieve targets.
- Elevated individual and team outcomes through targeted training, coaching, and performance reviews.
- Generated new business opportunities through proactive door-to-door canvassing, demonstrating resilience, confidence and strong communication skills by engaging homeowners directly and converting opportunities into instructions.
- Accelerated branch growth planning through close collaboration with senior management and directors.
- Supported business development by monitoring KPIs and implementing growth-focused strategies.
- Raised customer experience quality by overseeing service standards and client handling.
Senior Sales Consultant
Dexters Estate Agents
London, Blackheath
2023.06 - 2025.09
- Learned quickly to adapt to a sales environment, listening to the mentors and taking my new career in my stride by exceeding sales and business development KPIs.
- Created new revenue by sourcing leads through cold calling and canvassing.
- Improved buyer outcomes by conducting viewings, qualifying applicants, and matching homes.
- Advanced residential deals by negotiating sales between buyers and sellers effectively.
- Accelerated completions by managing transactions from instruction to exchange.
- Strengthened deal certainty by maintaining relationships with vendors, buyers, solicitors, brokers.
- Increased saleability by providing vendor feedback and practical strategic recommendations.
- Expanded financial solutions by generating third party mortgage and finance referrals.
- Protected sales momentum by managing complex chains and resolving transaction issues.
Team Leader
Tesco
2021.09 - 2023.06
- Promoted from Customer Service Assistant within two years in recognition of strong performance and leadership potential.
- Led and supported front-end operations within a busy retail environment, supervising colleagues and maintaining service standards.
- Trained, coached and mentored team members to deliver excellent customer service and operational performance.
- Managed cash handling, reconciliations and compliance procedures in line with company standards.
- Resolved customer queries and complaints efficiently, ensuring positive outcomes and customer satisfaction.
- Demonstrated strong leadership, communication and problem-solving skills in a fast-paced environment.
Customer Service Assistant
Tesco
Sidcup
2019.09 - 2021.09
- Served customers with consistent store standards and professional service.
- Worked in a team and independently to satisfy every customer visiting.
- Solved problems quickly when complaints and new issues arise during shifts.
Education
GCSE'S - English Literature, English Language, History, Geography, Mathematics, Double Science, Art & Design, Application Skills
Hurstmere School for Boys
London2018-06
A–Levels - Law, Government & Politics, Sociology
Blackfen School for Girls Sixth Form
London, ENG2020-01
Skills
- Customer Service
- Communication
- Relationship Building
- Conflict Resolution
- Problem Solving
- Adaptability
- Time Management
- Sales and Business Development
- Negotiation
- Persuasion
- Prospecting and Lead Generation
- Leadership and Team Management
- Client Relationship Management
Interests
Accomplishments
- End of Quarter Top Sales Consultant - Dexters Estate Agents 2025
Timeline
Team Sales Manager
Dexters Estate Agents
2025.09 - 2026.05
Senior Sales Consultant
Dexters Estate Agents
2023.06 - 2025.09
Team Leader
Tesco
2021.09 - 2023.06
Customer Service Assistant
Tesco
2019.09 - 2021.09
GCSE'S - English Literature, English Language, History, Geography, Mathematics, Double Science, Art & Design, Application Skills
Hurstmere School for Boys
A–Levels - Law, Government & Politics, Sociology
Blackfen School for Girls Sixth Form