Hayden Young
Hayling Island,Hampshire
Summary
Friendly and adaptable, bringing strong communication and teamwork skills, coupled with knack for problem-solving in fast-paced environments. Capable of handling customer interactions and multitasking efficiently. Aiming to enhance customer satisfaction and operational success in this role.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Food and Beverage Server
Sinah Warren Coastal Hotel
Hayling Island, Hampshire
2022.08 - Current
- Provided detailed information about menu items upon request, increasing customer satisfaction.
- Managed large parties effectively for smooth operation.
- Took accurate food and drink orders using order slips or direct entry into the system for better communication with kitchen staff.
- Checked customers' IDs to ensure they met minimum age requirements for consumption of alcoholic beverages, promoting responsible drinking behaviours.
- Delivered outstanding service, ensuring repeat business.
- Prepared tables with special attention to sanitation and order, enhancing dining experience.
- Helped in bar operations when needed, ensuring seamless service during peak times.
- Collaborated with kitchen staff for timely food preparation and delivery.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Adhered to health and safety regulations, maintaining a safe environment.
Food server
Funland Hayling Island
Hayling Island, Hampshire
2022.03 - 2022.08
- Improved customer satisfaction by attentively listening to and addressing dietary needs and preferences.
- Cleaned up after guests promptly allowing quick turnover during busy hours.
- Managed multiple tables simultaneously for efficient operation during peak hours.
- Handled cash transactions accurately for seamless check-out procedures.
- Served food in a timely manner to ensure hot, fresh meals.
- Assisted in training new staff members contributing to a well-prepared server team.
Education
A-Levels - Public Services
Southdowns College
Waterlooville, England 2022.09 - 2024.06
GCSEs - English, Maths and Science
Hayling College
Hayling Island, Hampshire 2017.09 - 2022.06
Skills
- Customer service excellence
- Time management
- Cyber security knowledge
- Active listening
- Positive client interaction
- Teamwork
Certification
Achievements
January 2024 Sinah Warren Employee of the Month across all departments (Housekeeping, F&B and Entertainment),
September 2024 Sinah Warren Employee of the Month across all departments (Housekeeping, F&B and Entertainment),
2024 Sinah Warren Employee of the Year across all departments (Housekeeping, F&B and Entertainment),
Timeline
A-Levels - Public Services
Southdowns College
2022.09 - 2024.06
Food and Beverage Server
Sinah Warren Coastal Hotel
2022.08 - Current
Food server
Funland Hayling Island
2022.03 - 2022.08
GCSEs - English, Maths and Science
Hayling College
2017.09 - 2022.06
Achievements
January 2024 Sinah Warren Employee of the Month across all departments (Housekeeping, F&B and Entertainment),
September 2024 Sinah Warren Employee of the Month across all departments (Housekeeping, F&B and Entertainment),
2024 Sinah Warren Employee of the Year across all departments (Housekeeping, F&B and Entertainment),
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