Hayden McNamee

• Manage and develop the UKAS-accredited Quality Management System to ensure full ISO/IEC 17025:2017 compliance.
• Delivered an average 60% revenue increase against targets across UKAS Laboratory and Service operations by conducting a comprehensive gap analysis, optimising resource allocation, reviewing cost structures, and implementing a focused 100-day improvement plan using Kaizen and Lean methodologies.
• Devised strategic plans with senior group management to align laboratory goals with global organisational objectives.
• Oversee and execute external UKAS audits, internal audits, corrective actions, and opportunities for improvement to maintain accreditation.
• Ensure laboratory calibrations meet ISO 17025:2017, BS 6789-2:2017 and BS 7882:2017 standards, enhancing traceability and reliability.
• Develop and refine calibration procedures for mechanical torque measurement, ensuring compliance with industry best practices.
• Collaborate with the Service Centre, sales team, and customers to align calibration services with business objectives.

• Oversee all service centre operations, including repairs, warranty claims, and product servicing.
• Manage service revenue targets, pricing structures, and cost control initiatives.
• Enhance customer experience by streamlining communication and service tracking.
• Fostered a culture of accountability and continuous improvement.

• Worked with UK Operations Manager to identify and address bottlenecks, resulting in reducing product lines in delay from 80 to 0.
• Successfully decreased backlog worth 15% of target to 1.98% of target within 11 months, showcasing operational efficiency improvements.
• Improved output from an average of 80% recovered hours to 110% in Assembly.
• Conducted KPI meetings with direct reports, implementing structured approach using KPI management methodology, focusing on Successes, Opportunities, Failures, Targets, and Escalations (SOFTE).
• Led collaborative New Product Introduction (NPI) meetings, ensuring effective communication with senior project stakeholders.

Sub Role: Global Transitioning Engineer (Feb 2024 - Dec 2024)

• Served as Project Manager for the transfer of operation from UK to Germany, coordinating with decommissioning engineers, machine movers, and transportation companies to ensure project alignment.
• Assisted the Group in the transition of production lines from the UK to Germany, ensuring minimal disruption to operations.
• Supported and managed the training of Group engineering technicians, ensuring comprehensive understanding of UK product SKUs.

• Increased production efficiency by implementing lean manufacturing principles.

• Worked to FDA and ISO 13485 standards for medical devices.