Hayden Le Tocq

Managed a team of over 50 people, to help maintain customer satisfaction, ensuring minimal queuing for our customers, and keeping customers happy, and coming back. Other duties involved;

• Maintaining a positive relationship with staff.
• Creating and adjusting rota's to suit the businesses needs.
• Upskilling colleagues to be able to work at a variety of departments, where needed.
• Monitored health and safety measures.
• Delegated task's to make the best use of each individuals skills.
• Prioritised and assigned tasks for the a more optimised distribution of workloads.
• Trained new staff to the company, and from other departments on how to use the checkouts.
• Motivated colleagues, and assisted them to complete their mandatory training.
• Assisting in managing cash levels, ensuring change and banking done correctly.
• Helped managed the technical side, ensuring permissions for certain departments, and colleagues are set up with their own logins to monitor and comply with company policy.
• Discussing team performance with management to help identify strong points, whilst proactively offering action for area's of improvement.

Helped run the produce department, and assisted on checkouts at key points of the day, which involved;

• Restocking shelves, ensuring availability for customers.
• Notifying management of any gap's of products that we didn't have to make sure they can be delivered.
• Code checking, and reducing the prices of items to reduce the amount of waste.
• Preparing "Too Good To Go" bags for customers, and actioning these through the in-store system to keep an accurate stock record.
• Ensuring a efficient scan rate through the tills to help keep queues reduced.
• Answering any questions customers may have about certain products, policies, or where to find any items.
• Giving customers a pleasant greeting, when making their way through the checkouts.