HAYATT KAISSI
Summary
A dedicated and observant professional with expertise in email marketing platforms and business-to-business sales. Demonstrating strong verbal communication, exceptional time management, and self-motivation. A proven track record in customer service and as a committed team member, aiming to leverage skills for continued career growth.
Excellent reputation for resolving problems and improving customer satisfaction. Delivering high product and service sales levels through knowledgeable and consistent customer advice.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Sales Executive
Deciem: The Ordinary
2022.06 - 2025.04
- Ensured standards for quality customer service and health and safety were met
- Stayed up to date with product knowledge, company information, launches and campaigns
- Conducted product refunds and positively addressed complaints
- Communicate important inventory concerns/issues to store management
- Rapidly determine the customer's needs and suggest relevant product knowledge acquired during brand training
Administrative Assistant - Part Time
Hyde Park Fashion
London, London
2021.09 - 2022.05
- Maintained stock levels to avoid shortages in office supplies.
- Assisted with budget preparations enabling effective financial planning.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Supported accurate record-keeping with proficient data entry skills.
- Submitted timely reports which provided critical updates on various projects.
- Organised client meetings, prepared agendas and took detailed minutes.
- Facilitated internal communication.
Retail Assistant
PEXPO Covid Clinic
2021.01 - 2021.10
- Facilitating a seamless client journey
- Retailing product lines and assisting the team operationally
- Answering international and national phone calls and emails
- Ensuring clean stations between patients during a busy clinic
- Arranging couriers, liaising with laboratory patient samples
- Completing hotel visits with high profile clients
Independent Sales Advisor
Self Employed
2020.01 - 2021.01
- Engaging strangers in conversation
- Explaining competitively priced service plans to customers
- Planning and scheduling door-to-door routes
- Convincing people of the benefits from certain products and services
- Filling in forms with customers and completing all administrative tasks
- Complying with all operational and regulatory rules
- Ensuring the confidentiality of private customer information
Sales Assistant
Harrods
2019.01 - 2020.01
- Assisting with the day-to-day running of the shop
- Meeting and greeting customers and tailoring services and selected products to meet their needs and expectations
- Handling customer payments, refunds, complaints, compliments, etc
- Meeting sales targets and marketing the company's special offers
- Providing training to work experience Sales Assistants from the local schools
- Liaising with head office and suppliers regarding stock replenishment
Crew Member
Tortilla Westfield
2018.01 - 2019.01
- Take orders from customers, sometimes as many as 150 in an eight-hour shift and communicate orders to kitchen staff
- Train new employees and oversee their activities for at least a week
- Resolve complaints customers may have, and work to fix the problem without involving the manager
Education
High School -
The Ellen Wilkinson School for Girls
2013.01 - 01/2018
Former student - undefined
St Charles Sixth form college
2018.01 - 01/2020
Bachelor of Arts - Business Management with Entrepreneurship
Pearson Business School
London 01/2022 - 08/2024
Highfield level 1 Certificate - undefined
Business Administration (RQF)
Skills
- Time Management
- Self-motivation
- Strong verbal communication
- Observant
- Dedicated team member
- Email marketing platforms
- Customer Service
- Business-To-Business sales
Certification
Highfield level 1 Certificate in Business Administration (RQF), 01/01/21
References
Available upon request
Timeline
Sales Executive
Deciem: The Ordinary
2022.06 - 2025.04
Administrative Assistant - Part Time
Hyde Park Fashion
2021.09 - 2022.05
Retail Assistant
PEXPO Covid Clinic
2021.01 - 2021.10
Independent Sales Advisor
Self Employed
2020.01 - 2021.01
Sales Assistant
Harrods
2019.01 - 2020.01
Crew Member
Tortilla Westfield
2018.01 - 2019.01
Former student - undefined
St Charles Sixth form college
2018.01 - 01/2020
High School -
The Ellen Wilkinson School for Girls
2013.01 - 01/2018
Highfield level 1 Certificate - undefined
Business Administration (RQF)
Bachelor of Arts - Business Management with Entrepreneurship
Pearson Business School
01/2022 - 08/2024