Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic
HAYATT KAISSI

HAYATT KAISSI

Summary

A dedicated and observant professional with expertise in email marketing platforms and business-to-business sales. Demonstrating strong verbal communication, exceptional time management, and self-motivation. A proven track record in customer service and as a committed team member, aiming to leverage skills for continued career growth.


Excellent reputation for resolving problems and improving customer satisfaction. Delivering high product and service sales levels through knowledgeable and consistent customer advice.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Sales Executive

Deciem: The Ordinary
06.2022 - 04.2025
  • Ensured standards for quality customer service and health and safety were met
  • Stayed up to date with product knowledge, company information, launches and campaigns
  • Conducted product refunds and positively addressed complaints
  • Communicate important inventory concerns/issues to store management
  • Rapidly determine the customer's needs and suggest relevant product knowledge acquired during brand training

Administrative Assistant - Part Time

Hyde Park Fashion
London, London
09.2021 - 05.2022
  • Maintained stock levels to avoid shortages in office supplies.
  • Assisted with budget preparations enabling effective financial planning.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Supported accurate record-keeping with proficient data entry skills.
  • Submitted timely reports which provided critical updates on various projects.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Facilitated internal communication.

Retail Assistant

PEXPO Covid Clinic
01.2021 - 10.2021
  • Facilitating a seamless client journey
  • Retailing product lines and assisting the team operationally
  • Answering international and national phone calls and emails
  • Ensuring clean stations between patients during a busy clinic
  • Arranging couriers, liaising with laboratory patient samples
  • Completing hotel visits with high profile clients

Independent Sales Advisor

Self Employed
01.2020 - 01.2021
  • Engaging strangers in conversation
  • Explaining competitively priced service plans to customers
  • Planning and scheduling door-to-door routes
  • Convincing people of the benefits from certain products and services
  • Filling in forms with customers and completing all administrative tasks
  • Complying with all operational and regulatory rules
  • Ensuring the confidentiality of private customer information

Sales Assistant

Harrods
01.2019 - 01.2020
  • Assisting with the day-to-day running of the shop
  • Meeting and greeting customers and tailoring services and selected products to meet their needs and expectations
  • Handling customer payments, refunds, complaints, compliments, etc
  • Meeting sales targets and marketing the company's special offers
  • Providing training to work experience Sales Assistants from the local schools
  • Liaising with head office and suppliers regarding stock replenishment

Crew Member

Tortilla Westfield
01.2018 - 01.2019
  • Take orders from customers, sometimes as many as 150 in an eight-hour shift and communicate orders to kitchen staff
  • Train new employees and oversee their activities for at least a week
  • Resolve complaints customers may have, and work to fix the problem without involving the manager

Education

High School -

The Ellen Wilkinson School for Girls
01.2013 - 01/2018

Former student - undefined

St Charles Sixth form college
01.2018 - 01/2020

Bachelor of Arts - Business Management with Entrepreneurship

Pearson Business School
London
01/2022 - 08/2024

Highfield level 1 Certificate - undefined

Business Administration (RQF)

Skills

  • Time Management
  • Self-motivation
  • Strong verbal communication
  • Observant
  • Dedicated team member
  • Email marketing platforms
  • Customer Service
  • Business-To-Business sales

Certification

Highfield level 1 Certificate in Business Administration (RQF), 01/01/21

References

Available upon request

Timeline

Sales Executive

Deciem: The Ordinary
06.2022 - 04.2025

Administrative Assistant - Part Time

Hyde Park Fashion
09.2021 - 05.2022

Retail Assistant

PEXPO Covid Clinic
01.2021 - 10.2021

Independent Sales Advisor

Self Employed
01.2020 - 01.2021

Sales Assistant

Harrods
01.2019 - 01.2020

Crew Member

Tortilla Westfield
01.2018 - 01.2019

Former student - undefined

St Charles Sixth form college
01.2018 - 01/2020

High School -

The Ellen Wilkinson School for Girls
01.2013 - 01/2018

Highfield level 1 Certificate - undefined

Business Administration (RQF)

Bachelor of Arts - Business Management with Entrepreneurship

Pearson Business School
01/2022 - 08/2024
HAYATT KAISSI