Experienced Health Care Assistant proficient in directing high-quality and efficient patient care. Empathetic, reliable and compassionate person with interpersonal skills who remains calm under pressure and is committed to providing person centred care. Demonstrates strong resilience and active listening.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Senior Nursing Assistant
Guy's and St Thomas' NHS Foundation Trust
London, City of London
2023.05 - Current
Assisted with daily activities to enhance quality of life for patients.
Complied strictly with infection control policies, minimising risk of disease spread.
Enhanced patient recovery process by assisting with physiotherapy sessions.
Maintained clean and safe environment by following hygiene standards and protocols.
Monitored and recorded vital signs regularly, ensuring early detection of potential health issues.
Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility.
Supported bed-ridden patients through regular repositioning and chair-based exercise.
Senior Care Assistant
Kemkare Ltd
London, United Kingdom
2022.11 - 2023.04
Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
Remained up-to-date on latest treatments, care improvements and regulations to facilitate continued patient satisfaction and wellbeing.
Counselled patients on pain management best practices, including treatment procedures, medication risks, special diets and physician instructions.
Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
Provided expert patient advice across pain management, treatment plans and medication options.
Delivered service according to policies, procedures and practices.
Monitored ongoing care, identifying and proactively addressing obstacles affecting recovery.
Health Care Assistant
Primerose Hospital
Lagos, Lagos
2021.09 - 2022.10
Communicated between hospital departments to improve patient care continuity.
Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
Promoted and encouraged independence while assisting patients with daily routines.
Charted patient information related to vital signs, pain management and daily inputs and outputs.
Provided 24-hour care by periodically monitoring and recording patient status, highlighting concerns to nursing staff.
Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
Established friendly rapport with patients to promote positive health and wellbeing.
Kept public areas clean and hygienic by performing routine sanitisation tasks.
Remained up-to-date on latest treatments, care improvements and regulations to facilitate continued patient satisfaction and wellbeing.
Customer Service Representative
First Bank Nigeria
Lagos, Nigeria
2020.01 - 2022.09
Addressed customer service enquires quickly and accurately.
Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Built rapport with customers through courteous and professional communications.
Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Assisted customers with product-related questions, feedback and complaints.
Trainee Accountant
Ministry of Finance
Ibadan, Nigeria
2019.05 - 2020.06
Reconciled all expenses and accounts, including company credit cards and expense accounts.
Balanced and submitted reports and batch summaries for management approval, ensuring accuracy and compliance.
Completed reports detailing financial data for management and stakeholders.
Participated in preparation of annual budget and periodic budget reviews.
Followed up on missing transactions to ensure timely payments and maintain cash flow.
Supported external audit process by providing necessary documentation and information to auditors.
Education
Bachelor of Science - Accounting
Osun State University
Osogbo, Nigeria
GCSEs -
Muslim Girls Model College
Osogbo, Nigeria
Skills
Vital signs monitoring
Electrocardiogram (ECG)
Venepuncture
Catheter Care
Infection control techniques
Continence management
Personal care
Patient confidentiality adherence
Communication skills
Languages
English, Yoruba
Certification
Basic Life Support Training certified
Care Giver Training certified
First Aid Training certified
The 15 Standard Care Training certified
Medic First Aid Training Certification
Led First Aid/CPR classes with students of various experiences and educational backgrounds.
Pre-coursed preparations, leading classes, managing equipment, and assisting with closing out classes upon completion.
Participated in continuous quality improvement and assisted the EMS Education Manager in program development and special projects.