Hawwa Abdulghani
London
Summary
Dedicated professional with a strong foundation in client relationship management and problem resolution. Demonstrates exceptional empathy, patience, and active listening skills, ensuring effective communication and customer satisfaction. Adept at both written and verbal communication, with proven presentation skills that enhance client interactions. Reliable and responsible work ethic consistently drives successful outcomes. Committed to leveraging these competencies to foster positive client experiences and contribute to organisational success.
Overview
3
3
years of professional experience
Work History
Volunteer
British Heart Foundation
Croydon
02.2025 - 03.2025
- Assisted with day-to-day operations in the shop, including sorting donations, pricing items, and maintaining visual merchandising standards.
- Provided excellent customer service by engaging with customers, handling transactions, and supporting a positive shopping experience.
- Gained experience in teamwork, retail operations, and time management in a fast-paced environment.
- Successfully delivered on tasks within tight deadlines.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Sales Assistant
Sainsbury's
London
11.2023 - 12.2023
- I worked as a shelf stacker two Christmases 2023 and 2024, where I was responsible for replenishing stock, ensuring products were correctly faced and rotated, and maintaining a clean and organized shop floor. I regularly checked for damaged or out-of-date items and assisted customers in locating products.
- Used manual handling equipment safely whilst moving heavy items around the store floor.
- Supported colleagues during busy periods, promoting teamwork in the workplace.
Accountant
Accountancy and Taxation
London
04.2022 - 04.2022
- As this was work experience for me at an age where I could not do as much as I would like I simply calculated, filed and paid VAT and other taxes on time, guaranteeing taxation compliance for old taxes
Education
A-Levels - Business and Accounting
John Ruskin college
09.2023 -
GCSEs - Mathematics, English Lit, English Lang, History, Classical civilisation, Citizenship
Trinity Academy
09.2019 - 07.2023
Skills
- Client relationship management
- Problem resolution
- Empathy
- Patience
- Written communication skills
- Verbal communication skills
- Presentation skills
- Active listening
- Reliable work ethic
- Responsible work ethic
Timeline
Volunteer
British Heart Foundation
02.2025 - 03.2025
Sales Assistant
Sainsbury's
11.2023 - 12.2023
A-Levels - Business and Accounting
John Ruskin college
09.2023 -
Accountant
Accountancy and Taxation
04.2022 - 04.2022
GCSEs - Mathematics, English Lit, English Lang, History, Classical civilisation, Citizenship
Trinity Academy
09.2019 - 07.2023
Similar Profiles
Oliseyenum NwoseOliseyenum Nwose
Sales Floor Team at British Heart FoundationSales Floor Team at British Heart Foundation
Aishah JamalAishah Jamal
Volunteer at British Heart FoundationVolunteer at British Heart Foundation
Kane LitherlandKane Litherland
Volunteer shop assistant at British Heart FoundationVolunteer shop assistant at British Heart Foundation
Seoyeon ParkSeoyeon Park
Sales Floor Volunteer at British Heart FoundationSales Floor Volunteer at British Heart Foundation
Pedro CassuaPedro Cassua
Events Assistant Beverage Manager at The Hurlingham ClubEvents Assistant Beverage Manager at The Hurlingham Club