Hawks Violleau
Newhaven,England
Summary
With strong foundation in customer service and teamwork, I bring enthusiasm and reliability to every shift. Quick to learn and adapt, I excel in following instructions. My communication skills and positive attitude ensure smooth interactions with colleagues and customers alike. Experienced in providing high-quality service in fast-paced catering environments. Excellent at multitasking, maintaining cleanliness, and ensuring customer satisfaction. Quick to adapt and eager to assist with diverse culinary tasks.
Overview
4
4
years of professional experience
Work History
Catering Assistant
Compass Group UK & Ireland
Brighton, England
03.2025 - 01.2026
- Maintained clean and tidy appearance, wearing protective equipment when necessary.
- Disposed of kitchen waste and recycling appropriately.
- Cleared down food preparation, serving and eating areas after use.
- Observed customer requests concerning allergens and dietary requirements.
- Cleaned and sanitised tableware and chafing dishes before and after catering event to maintain hygiene standards.
- Deep-cleaned equipment and food preparation areas.
- Stored food safely and at correct temperatures.
- Set and restocked service counters, buffet areas and trays.
- Assisted chefs by preparing simple salads, sandwiches and sides.
- Handled cleaning chemicals in line with safe use guidance.
Crew Member
McDonald's
Brighton, England
06.2024 - 03.2025
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Implemented time-management skills to handle multiple tasks/ stations efficiently during busy periods.
- Offered flexibility to work changing breakfast, lunch and dinner shifts
- Prepared food items following strict hygiene and safety standards, maintaining quality control.
- Prepared coffee, tea and soft drinks for counter and drive-thru customers.
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
- Operated ovens, fryers and stoves safely.
- Worked within variety of kitchen stations, including food prep, cooking and dishwashing.
- Kept food preparation areas sanitised for excellent hygiene standards.
- Trained on heavier, more complex tasks (e.g degreasing grills, cleaning ovens, reorganising fridges and freezers, cleaning out ice machinery)
Louise Bakery
Menissez
Valenciennes , France
03.2022 - 09.2023
- Prepared food according to food safety standards, storing insured items protecting from spoilage and waste.
- Front of house training, held up customer service company standards.
- Handled transactions through all forms of payments
- Kept eating areas clean (swept floors, whipped tables, dusted, mopped)
- Be up to date white on going promotions and would recommend them to clients
- Excellent time management skills to multi task in a fast paced environment to maximise efficiency.
- Team player whit good communication skills whit all members of staff
- Assisted customers in selecting products, offering detailed advice to meet their needs.
Shift Leader
Budgens
Brighton, England
09.2022 - 08.2023
- Managed the opening and closing of stores, managing matters including cash counting.
- Managed team schedules to optimise shift coverage and meet operational demands.
- Handled complaints professionally, providing appropriate solutions for continued employee satisfaction.
- Motivated and encouraged teams to achieve or exceed company KPIs.
- Monitored safety standards, checking equipment and guaranteeing staff adhered to safe work procedures.
- Oversaw training and supervision of new staff to guarantee team integration
- Baked Pastries and pies, upholding hygiene standards
- Supervised inventory control, conducted regular stock check, and reorder merchandise to maintain optimal stock levels
Education
A-Levels - Biology
Sussex college
Eastbourne, ESXGCSEs - Maths
Ratton
Eastbourne, ESXGCSEs - English
Ratton
Eastbourne, ESXSkills
- Time management
- Customer service
- Team collaboration
- Conflict resolution
- Food safety
- Hygiene standards
- Employee training
- Quality control
- Equipment operation
Timeline
Catering Assistant
Compass Group UK & Ireland
03.2025 - 01.2026
Crew Member
McDonald's
06.2024 - 03.2025
Shift Leader
Budgens
09.2022 - 08.2023
Louise Bakery
Menissez
03.2022 - 09.2023
A-Levels - Biology
Sussex college
GCSEs - Maths
Ratton
GCSEs - English
Ratton