Hawa Nimaga
Livingston,West Lothian
Summary
Reliable Cashier experienced in managing high transaction volumes and maintaining accurate till records. Delivered attentive service and effective complaint resolution through strong communication and problem-solving skills. Contributed to positive shopping experiences and team support while maintaining a calm demeanour during busy trading periods.
Overview
6
6
years of professional experience
Work history
Cashier
William Hill
Gorton, Manchester
11.2009 - 09.2010
- Processed payments swiftly, enhancing overall customer satisfaction.
- Handled high volumes of transactions during holiday seasons efficiently.
- Balanced cash register daily, ensuring accurate financial records. at end of day, maintaining accurate records.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Resolved customer complaints professionally, contributing to increased customer retention.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Assisted customers with enquiries to enhance their shopping experience.
- Kept up-to-date with store promotions to provide accurate information to customers.
Deputy manager
Ladbrokes
, City of London
08.2004 - 09.2006
- Managed daily operations for smooth running of the office.
- Supervised team members for optimal task completion.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Facilitated staff meetings, leading to improved collaboration.
- Collaborated with the manager to achieve organizational goals.
- Coordinated with different departments, ensuring seamless communication flow.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff's abilities.
Education
GCSEs -
lister Community School
London 09/1995 - 06/2000
A-Levels - Sales
Sandra Robinsons
London 2001 - 2002
Skills
- Cash handling
- Sales target achievement
- Inventory management
- Complaint handling
- Customer Service
- Telephone operation
- Time optimisation
- Consistent punctuality
- Good judgement
- Patience and composure
- Strong empathy
- Optimism
- Positive outlook
Affiliations
- Love driving, Swimming and shopping
Timeline
Cashier
William Hill
11.2009 - 09.2010
Deputy manager
Ladbrokes
08.2004 - 09.2006
A-Levels - Sales
Sandra Robinsons
2001 - 2002
GCSEs -
lister Community School
09/1995 - 06/2000