Summary
Overview
Work History
Education
Skills
Profile
Languages
Timeline
Hi, I’m

Hawa Kanu

Cardiff
Hawa Kanu

Summary

I am hard working and delighted individual who is Passionate about helping people live the best quality of life. I am a conscientious person and compassionate with some experiences in providing excellent care support for individuals within the health and social care. I have some experiences working in community home care, assisting clients in their homes, delivering best possible care with their activities of daily living. I am able to assist, encouraged and motivate clients developed their personal skills and also Skilled in creation and modification of client health care plans based on their individual needs. I am able to Encourages client collaboration in order to promote and develop client independent and maintain professional relationships with clients and their family members. I am able to communicate effectively within the care team, and local authority teams. While acting with integrity and in the best interest of clients ,ensuring compliance with policies and guidelines to inspire the delivery of effective and safe care support. I am able to deliver safe and effective care while managing my work load and in a timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
years of professional experience

Work History

Choice Independent Living / Support Health care worker

Support Worker

Job overview

  • Daily living and independent skills
  • Helping people to get organized, plan their day, clean and meal-plan.
  • Supporting and helping with health care needs, including routine checks or administrating medication.
  • Working with other healthcare professionals to ensure that all care needs meet the highest possible standards.
  • Encouraging and supporting the development of personal skills through hobbies and interests.
  • Providing clients with relevant care assistance Promoting friendly communication and aiding clients in assessing services.
  • Providing psychosocial need assessment of clients and aligning them with aid resources
  • Excellent listener with the ability to show patience, understanding, and empathy when discussing a client’s problem.
  • Observing patients take their medication following written plans created by healthcare providers.
  • Round-the-clock care
  • Maintain sanitation, health, and safety standards in work areas.
  • Medication Audit
  • Taking clients on shopping trips.
  • Completing essential paperwork.
  • Speaking to care managers on behalf of clients.
  • Ensure the security & safety of the home is always maintained.
  • Assisting with money management like household bills, Council taxes, and personal management.
  • Promoted, encouraged, and organized client involvement in house meetings whilst demonstrating an understanding of professional boundaries and safeguarding issues.

J And J Limited Company.

Customer Service Representative
04.2019 - 02.2023

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Alison

Diploma in Nursing and patients Care

University Overview

Diploma in mental Health

University Overview

Diploma in Health and social Care

University Overview

Diploma in Public Relations

University Overview

Diploma in caregiving

University Overview

Milton Margai College

Diploma in laboratory Technician
12.2016

University Overview

Certificate in Reproductive Health HIV/AIDS counsellor
12.2013

University Overview

Royal Academy School

Senior Secondary School Certificate
12.2006

University Overview

Skills

  • Support Worker
  • Mental Health support
  • Administrative support
  • Excellent Communication skills
  • Team leadership
  • Residential care support
  • Health and social Care
  • Commitment to service excellence
  • Active listening ability
  • Patient support
  • Knowledge of medical and psychiatric terminology
  • Administrative Management
  • Service Accessibility Improvements
  • High-Risk Populations Identification
  • Patient Counseling
  • Client Education
  • Budgeting and financial management
  • Mobility support
  • Skill Development
  • Professional boundaries
  • Behavioral support
  • Health and safety awareness

Profile

Profile
Hawa Kanu, 16 Prestatyn Road, Rumney, Cardiff, CF3 1RZ, hawakanu19@gmail.com, 07365197993

Languages

English
Advanced (C1)

Timeline

Customer Service Representative
J And J Limited Company.
04.2019 - 02.2023
Support Worker
Choice Independent Living / Support Health care worker
Alison
Diploma in Nursing and patients Care
Diploma in mental Health
Diploma in Health and social Care
Diploma in Public Relations
Diploma in caregiving
Milton Margai College
Diploma in laboratory Technician
Certificate in Reproductive Health HIV/AIDS counsellor
Royal Academy School
Senior Secondary School Certificate
Hawa Kanu