Havva-Lara Lupu
Birmingham
Summary
A proactive and results-driven professional with a strong foundation in both customer-focused retail and collaborative educational environments. My 3 years experience has equipped me with a robust skill set in client relations, operational efficiency, and cross-functional collaboration. Above all, I am a firm believer in the power of continuous development, knowing that in this life, we never stop learning. I am eager to apply my skills to new challenges in my career journey, destination being Financial Analytics.
Overview
3
3
years of professional experience
Work History
Beauty Advisory Consultant
Boots
12.2024 - 07.2025
- Delivered personalised skincare and makeup consultations by analysing customer needs and recommending tailored routines. This strengthened my customer service and communication skills, as I learned to adapt advice to suit different individuals.
- Built strong product knowledge by attending brand training and keeping up with launches, enabling me to give confident recommendations across diverse skin types and beauty preferences.
- Achieved sales targets through shade-matching, demonstrations, and suggesting complementary items. These tasks developed my sales and upselling skills, as I learned how to encourage purchases without pressure.
- Maintained stock, rotated products, and set up promotional displays to company standards. These responsibilities enhanced my organisational skills and attention to detail in a fast-paced retail setting.
Retail sales associate
Zara
08.2023 - 10.2024
- Assisted daily customers in finding their perfect outfits, contributing to a sold out in store sales in 1 day.
- Led to improvement in customer satisfaction by maintaining the store’s visual appeal using the trendy new products viral on social media.
- During busy times, processing 20 cash transactions per hour and ensured accuracy in inventory and till bookkeeping.
- Broadened interpersonal , time management , urgency and proactiveness skills due to fast-paced environment .
Volunteer teaching assistant
North Birmingham Academy
10.2022 - 06.2023
- Supported 3 classes in the MFL department , which contributed to an increase in students choosing foreign languages as a subject to study.
- Stepped up and and collaborated with teachers in order to have new modern teaching strategies implemented in all classes , improving student engagement and curiosity.
- Contributed to students exam score boost. Grade 8 achieved by 10 Year 11 students, grade 9 by 2 Year 11 students in their final year exam and 1 sixth form student achieving grade B.
Education
Bachelor of Science - Accounting and Finance
University College Birmingham
06.2027
A-Levels -
North Birmingham Academy
06.2023
GCSEs -
North Birmingham Academy
06.2021
Skills
- Conflict Resolution
- Client Engagement
- Adaptability
- Collaboration
- Proficiency in Software
- Urgency & Efficiency Management
- Inventory management
- Proactiveness & forward-thinker
- Financial literacy
- Organisational skills
Languages
Turkish, Romanian
Native Speaker
Spanish
Italian
Reference
Reference available upon requests
Accomplishments
MODERN FOREIGN LANGUAGES AWARD 2022 - North Birmingham Academy
Timeline
Beauty Advisory Consultant
Boots
12.2024 - 07.2025
Retail sales associate
Zara
08.2023 - 10.2024
Volunteer teaching assistant
North Birmingham Academy
10.2022 - 06.2023
Bachelor of Science - Accounting and Finance
University College Birmingham
A-Levels -
North Birmingham Academy
GCSEs -
North Birmingham Academy
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