Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAUWA SABO

Southampton

Summary

Friendly and flexible customer service team member with solid experience working in busy call centres. Used to handling all kinds of customer enquiries and complaints - from switching accounts from prepay to credit, to helping vulnerable customers with care and patience. Confident on the phone, quick to find solutions, and always focused on keeping customers happy and loyal. Well-organised and accurate with documentation, whether logging calls or preparing reports. Enjoys working as part of a team and brings a positive, can-do attitude to every shift.

Overview

8
8
years of professional experience

Work History

Extra Care
Southampton
09.2024 - 04.2025
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Customer Care Agent

Utilita Energy
Southampton
01.2024 - 09.2024
  • Handled inbound calls to provide product information and assistance.
  • Delivered excellent customer service by addressing concerns and queries promptly.
  • Maintained product knowledge to offer informed responses.
  • Resolved complaints and improved customer satisfaction scores.

Customer Service Assistant

Tesco
Southampton
01.2017 - 01.2022
  • Managed customer complaints effectively to improve relations.
  • Monitored stock levels to prevent shortages or overstocking.
  • Ensured accurate processing of returns and customer satisfaction.
  • Maintained a clean and organised store environment in line with health and safety policies.

Education

Bachelor of Science - Accounting

In House

Skills

  • Customer Service
  • CRM
  • Attention to Detail
  • Computer Efficiency
  • Adaptability
  • Communication

Timeline

Extra Care
09.2024 - 04.2025

Customer Care Agent

Utilita Energy
01.2024 - 09.2024

Customer Service Assistant

Tesco
01.2017 - 01.2022

Bachelor of Science - Accounting

In House
HAUWA SABO