Friendly and flexible customer service team member with solid experience working in busy call centres. Used to handling all kinds of customer enquiries and complaints - from switching accounts from prepay to credit, to helping vulnerable customers with care and patience. Confident on the phone, quick to find solutions, and always focused on keeping customers happy and loyal. Well-organised and accurate with documentation, whether logging calls or preparing reports. Enjoys working as part of a team and brings a positive, can-do attitude to every shift.