Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hassna Younsy

Reception
Manchester ,Manchester

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Store Assistant

Sainsbury
Manchester
01.2023 - Current
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and offered assistance with requirements.

Teaching Assistant

Hamza’s Nursery
Manchester
05.2022 - 01.2023
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Concierge

Portland
Manchester
12.2021 - 04.2022
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Event Supervisor

Ankido
Manchester
06.2021 - 11.2021
  • Managed event logistics and operations.
  • Delivered smooth training execution by coordinating site selection, marketing, event management, and follow-up.
  • Interviewed clients to understand event scopes of work and establish budgets.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.

Assistant Store Manager

Primark
Manchester
05.2020 - 12.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Receptionist

Mercure Hotel
Manchester
09.2019 - 04.2020
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.

Security Officer

Pisa Airport
Pisa , Italy
05.2018 - 09.2018
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Monitored CCTV cameras and alarm systems for security breaches.

Education

A - African Languages, Literatures, And Linguistics

ISI Barga
Italy
09.2016 - 06.2020

Skills

Customer assistance

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Timeline

Store Assistant

Sainsbury
01.2023 - Current

Teaching Assistant

Hamza’s Nursery
05.2022 - 01.2023

Concierge

Portland
12.2021 - 04.2022

Event Supervisor

Ankido
06.2021 - 11.2021

Assistant Store Manager

Primark
05.2020 - 12.2020

Receptionist

Mercure Hotel
09.2019 - 04.2020

Security Officer

Pisa Airport
05.2018 - 09.2018

A - African Languages, Literatures, And Linguistics

ISI Barga
09.2016 - 06.2020

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