Hassna Younsy
Reception
Manchester ,Manchester
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Store Assistant
Sainsbury
Manchester
01.2023 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and offered assistance with requirements.
Teaching Assistant
Hamza’s Nursery
Manchester
05.2022 - 01.2023
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Concierge
Portland
Manchester
12.2021 - 04.2022
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Event Supervisor
Ankido
Manchester
06.2021 - 11.2021
- Managed event logistics and operations.
- Delivered smooth training execution by coordinating site selection, marketing, event management, and follow-up.
- Interviewed clients to understand event scopes of work and establish budgets.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Inspected event facilities to confirm conformance to customer requirements.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
Assistant Store Manager
Primark
Manchester
05.2020 - 12.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Receptionist
Mercure Hotel
Manchester
09.2019 - 04.2020
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
Security Officer
Pisa Airport
Pisa , Italy
05.2018 - 09.2018
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
A - African Languages, Literatures, And Linguistics
ISI Barga
Italy 09.2016 - 06.2020
Skills
Customer assistance
Team collaboration
Organization
Problem-Solving
Good Telephone Etiquette
Flexible and Adaptable
Interpersonal Communication
Organization and Time Management
Timeline
Store Assistant
Sainsbury
01.2023 - Current
Teaching Assistant
Hamza’s Nursery
05.2022 - 01.2023
Concierge
Portland
12.2021 - 04.2022
Event Supervisor
Ankido
06.2021 - 11.2021
Assistant Store Manager
Primark
05.2020 - 12.2020
Receptionist
Mercure Hotel
09.2019 - 04.2020
Security Officer
Pisa Airport
05.2018 - 09.2018
A - African Languages, Literatures, And Linguistics
ISI Barga
09.2016 - 06.2020