Hassan Shahzad
Edinburgh,Midlothian
Summary
Expert bookkeeper with background in financial support roles and readiness for challenging daily demands. Organised, proactive and with sound judgment for identifying and correcting discrepancies. Accomplished Customer Service Representative, consistently maintaining customer satisfaction and contributing to company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
NatWest Group
Edinburgh
08.2023 - 04.2024
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Bookkeeper
SKI Bookkeeper
Edinburgh
04.2019 - 05.2023
- Oversaw work of junior accounting assistants and bookkeeping clerks handling extensive business financial information.
- Identified optimal accounting technique for different clients and accounts.
- Distributed invoices, answering payee queries and communicating deadlines.
- Produced and distributed monthly account reports for financial analyses.
- Matched purchase orders with invoices and recorded necessary information.
- Updated accounts with precision and accuracy to deliver reliable bookkeeping services.
Education
Master of Arts - Accountancy and Finance
Heriot-Watt University
Edinburgh 09.2024 - 06/2028
Scottish Qualifications Certificate -
St Augustine's Roman Catholic High School
08.2017 - 05/2023
Skills
- Superior attention to detail
- Outstanding customer service
- Proficient in Excel
- VAT return processing
- Data interpreting
- Written and verbal communication skills
Languages
English
Native
Urdu
Upper intermediate
References
References available upon request.
Timeline
Master of Arts - Accountancy and Finance
Heriot-Watt University
09.2024 - 06/2028
Customer Service Representative
NatWest Group
08.2023 - 04.2024
Bookkeeper
SKI Bookkeeper
04.2019 - 05.2023
Scottish Qualifications Certificate -
St Augustine's Roman Catholic High School
08.2017 - 05/2023
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